Posh AI incident

Knowledge Assistant is not providing answers

Critical Resolved View vendor source →

Posh AI experienced a critical incident on February 6, 2026 affecting Knowledge Assistants, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 02:47 PM UTC
Resolved
Feb 06, 2026, 05:14 PM UTC
Duration
2h 27m
Detected by Pingoru
Feb 06, 2026, 02:47 PM UTC

Affected components

Knowledge Assistants

Update timeline

  1. investigating Feb 06, 2026, 02:47 PM UTC

    We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.

  2. identified Feb 06, 2026, 03:16 PM UTC

    We have identified the issue and are working on the fix. Next update will be in 30 minutes or less.

  3. monitoring Feb 06, 2026, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 06, 2026, 05:14 PM UTC

    Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.