Podium had 48 outages in the last 2 years totaling 146h 1m of downtime — averaging 2 incidents per month.
There were 48 Podium outages since February 9, 2026 totaling 146h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're seeing taxes being applied to invoices that were not supposed to have taxes applied. We're working on a fix now.
This issue has been resolved.
We are currently investigating an issue, and one of the symptoms is a potential delay in payments/refunds displaying in Podium. Note that this is just a delay in the viewing of the information, not the actual processing of the transactions.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are seeing 500 errors from Facebooks API, we believe this is being caused by a Facebook outage, and will continue to monitor Meta's status.
Meta has confirmed an outage on their status page, we have seen improvements in our logs, but are still seeing errors. We will continue to monitor the status page and our logs and will update when the outage is fully resolved.
This incident has been resolved.
3rd party outages are causing intermittent failures on API calls. Investigating the source and monitoring
This incident has been resolved.
When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.
This incident has been resolved.
We are currently investigating an issue causing calls to intermittently drop. We'll provide an update soon
We implemented a fix and are currently monitoring the calls.
This incident has been resolved.
We're seeing users unable to log into the Podium app on Android devices by using their password. If you're running into this issue, going through the "Forgot Password" flow and requesting a One-Time Password is still functional
We've identified the issue affecting users who can't log into Podium using the Android app. We're working on pushing a new version with the fix to the Google Play Store as soon as possible. In the meantime, users are still able to log into the app using a one-time password (by going through the "Forgot Password" flow) or by signing in using Google or Apple sign-in options
We've pushed out the app version, 2026.10.0, that contains the fix for this issue and are currently waiting for the Google Play Store to finish their review. This can take a number of hours but we'll update this incident once the update is widely available
This incident has been resolved. Users should update to 2026.10.0 to resolve this issue.
We are currently investigating this incident.
This incident has been resolved.
We've identified an issue where some customers are seeing an Uh Oh error when viewing the Calendar Page within Podium.
This incident has been resolved.
Type: Incident Duration: 40 minutes Affected Components: Automations May 20, 18:46:58 GMT+0 - Identified - We are experiencing intermittent failures when attempting to reach Xtime. They have acknowledged an outage on their end and are working on a fix. Our scheduling service should return to full functionality as soon as their issue has been resolved. This is only affecting Xtime customers and is not a full outage. May 20, 19:26:50 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 3 hours and 30 minutes Affected Components: Marketplace May 20, 17:53:39 GMT+0 - Resolved - This incident has been resolved. May 20, 14:23:11 GMT+0 - Investigating - We're investigating elevated reports of Vinsolutions Leads not pulling into Podium.
Type: Incident Duration: 24 minutes Affected Components: Marketplace May 18, 19:53:29 GMT+0 - Investigating - We're investigating elevated reports of leads not pulling into Podium from third-party integrations. May 18, 20:17:13 GMT+0 - Resolved - This incident has been resolved. Leads should be pulling in from third-party CRM's through integrations.
We are currently investigating this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 51 minutes Affected Components: Marketplace May 15, 16:41:36 GMT+0 - Investigating - We're experiencing elevated errors with service integrations using Xtime which may impact ability for appointments to be set. May 15, 17:32:59 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 23 hours and 52 minutes Affected Components: Contacts May 11, 17:09:03 GMT+0 - Investigating - We're receiving a large number of failures when attempting to load contact details. We're actively investigating the root cause May 12, 17:01:01 GMT+0 - Resolved - This incident has been resolved. May 11, 18:41:57 GMT+0 - Identified - We believe we've identified the root cause of this issue and are working on the best approach to resolution May 11, 19:57:59 GMT+0 - Identified - We're still working on implementing the fix for this issue. We appreciate your patience
Type: Incident Duration: 5 minutes Affected Components: AI Employee May 8, 21:10:07 GMT+0 - Investigating - We're investigating elevated errors with our AI Agent that may prevent it from responding May 8, 21:14:42 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 27 minutes Affected Components: Messaging May 8, 18:33:41 GMT+0 - Identified - We are seeing errors with notifications and status updates on conversations being delayed. We are currently investigating the issue and will add an update when more information available. May 8, 19:00:13 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 24 minutes Affected Components: Automations May 8, 17:19:07 GMT+0 - Resolved - We have seen integrations return to a normal state. Thank you for your patience May 8, 16:55:17 GMT+0 - Identified - Our partner for integrations is having an outage. While not all integrations are inactive, a large number are. We're actively working with our partners to prioritize the return of our functionality May 8, 17:05:04 GMT+0 - Monitoring - We're starting to see functionality return to normal. We'll continue to monitor to ensure full functionality
Type: Incident Duration: 11 minutes Affected Components: Web Application May 4, 15:59:04 GMT+0 - Investigating - We're investigating increased errors where users are unable to load the platform May 4, 16:02:58 GMT+0 - Resolved - This incident has been resolved. May 4, 16:05:29 GMT+0 - Monitoring - We implemented a fix and seeing errors drop. Still monitoring to ensure we are completely resolved. May 4, 16:09:45 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 days, 20 hours and 23 minutes Affected Components: Contacts Apr 24, 20:54:29 GMT+0 - Monitoring - We have found and resolved the root cause of contact names not saving. We discovered other contact changes may also not have saved, like Status changes. We're continuing to investigate the scope of this incident and any other downstream effects caused by it. Apr 27, 15:28:44 GMT+0 - Resolved - We're marking this incident as resolved. We appreciate your patience. Apr 24, 19:06:03 GMT+0 - Investigating - Throughout the app, a contact's name is appearing inconsistently or not appearing at all. We're actively investigating the issue to find a fix
Type: Incident Duration: 3 hours and 3 minutes Affected Components: Phones Apr 23, 15:30:03 GMT+0 - Investigating - We are currently investigating an issue causing call recordings to not display for new recorded calls. Apr 23, 18:32:59 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 15 hours and 8 minutes Affected Components: AI Employee Apr 23, 13:20:39 GMT+0 - Resolved - This incident has been resolved. Apr 22, 22:12:48 GMT+0 - Identified - For Medspa EMR customers using our playbooks agent, the agent is currently unable to book events. The agent is able to take all other actions. Engineering is currently investigating a fix. Apr 22, 22:59:49 GMT+0 - Identified - A fix is currently being investigated.
Type: Incident Duration: 9 minutes Affected Components: Web Application Apr 20, 17:43:43 GMT+0 - Identified - We're seeing a variety of errors across our platform. We've identified the issue and are working on a fix. We expect these issues to be resolved shortly, but will provide an update once the issue is resolved Apr 20, 17:52:48 GMT+0 - Resolved - We've resolved the issue and our platform is stable once again. Thank you for your patience
Type: Incident Duration: 14 minutes Affected Components: Marketplace Apr 17, 17:43:21 GMT+0 - Identified - We’ve identified an issue affecting the processing of data from several third-party integrations. Impacted systems may include CDK, Dealertrack, Tekion, Reynolds & Reynolds, and Shopify. Apr 17, 17:57:40 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 47 minutes Affected Components: Messaging Apr 17, 16:10:35 GMT+0 - Investigating - we are investigating an issue where messages are getting stuck in "Sending" status. The messages are successfully sending, this is just a visual issue. We will send updates as more information becomes available. Apr 17, 16:17:18 GMT+0 - Monitoring - We rolled back a change that resolved the issue, we will continue to monitor and review to ensure message statuses update properly. Apr 17, 17:57:58 GMT+0 - Resolved - This incident has been resolved. Apr 17, 21:12:33 GMT+0 - Resolved - This incident has been resolved.