Podium Outage History

We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!

Type: Incident Duration: 1 hour and 20 minutes Affected Components: Phones Sep 8, 15:41:23 GMT+0 - Investigating - We're noticing calls are sometimes failing to connect. We have our engineering teams taking a look at the issue and will provide an update soon. Sep 8, 17:01:04 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 16 minutes Affected Components: AI Employee Sep 8, 15:32:37 GMT+0 - Investigating - AI messages currently not sending. Sep 8, 16:18:43 GMT+0 - Monitoring - Fix implemented, monitoring the result to ensure all messages send. Sep 8, 17:00:22 GMT+0 - Monitoring - As we monitor we see longer-than-usual load times affecting various services: AI Studio, some Operator functions (including login), and calendar events. Sep 8, 17:19:53 GMT+0 - Monitoring - Voice agent services are experiencing an outage. Sep 8, 18:05:19 GMT+0 - Monitoring - Error rates are decreasing, we're monitoring health until systems are fully restored. Sep 8, 18:48:12 GMT+0 - Resolved - Health of all affected services has been restored.

Type: Incident Duration: 2 hours and 35 minutes Affected Components: Phones Sep 3, 15:15:42 GMT+0 - Investigating - We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon. Sep 3, 15:34:55 GMT+0 - Investigating - We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon Sep 3, 15:44:51 GMT+0 - Monitoring - We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again Sep 3, 17:50:41 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 42 minutes Affected Components: Mobile Sep 1, 17:12:10 GMT+0 - Investigating - We are currently investigating an issue impacting multi location accounts. Users may see locations fail to load in the Inbox location picker. We are also seeing long load times for new log-ins as another side effect of this issue. Sep 1, 17:54:01 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 10 minutes Affected Components: Messaging Sep 1, 16:52:35 GMT+0 - Identified - We've identified an issue with our carrier partner causing some outbound SMS messages to fail. We are working with our partner to resolve this and will continue to provide updates. Sep 1, 17:16:20 GMT+0 - Identified - We're continuing to work with our carrier partner to resolve this issue. The failures are intermittent, so retrying a failed message may succeed. Affected messages will display a general system failure error. We will continue to provide updates. Sep 1, 17:40:01 GMT+0 - Monitoring - We're no longer seeing outbound SMS messages fail to deliver. We're continuing to monitor the situation as we work with our carrier partner. Sep 1, 18:02:30 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 13 days, 23 hours and 21 minutes Affected Components: Messaging Sep 1, 15:54:57 GMT+0 - Identified - We are aware of an intermittent issue with inbox not updating in real time. we are investigating a resolution for this and will update as more information becomes available. Sep 1, 17:18:17 GMT+0 - Monitoring - We implemented logs to better identify and address the issue and will continue to monitor for improvements. Sep 2, 15:20:49 GMT+0 - Monitoring - We implemented a fix and we are seeing improvements across the board, we will continue to monitor to validate that the changes have fully resolved the issue. Sep 15, 15:15:48 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 days, 22 hours and 35 minutes Affected Components: Messaging Aug 24, 16:23:14 GMT+0 - Identified - We're seeing delays up to an hour with the conversation list updating in the inbox for some accounts. This is related to the incident from last week and we've already get our engineering team working on a more durable fix. We'll provide an update soon. Aug 24, 16:58:00 GMT+0 - Monitoring - We're beginning to see the lag time decrease. We're continuing to monitor to ensure that lag time reaches zero Aug 28, 14:57:51 GMT+0 - Resolved - This incident is resolved.

Type: Incident Duration: 14 minutes Affected Components: Web Application, Automations Aug 21, 20:23:05 GMT+0 - Identified - We've identified an issue where reporting dashboards for inbox, leads, calls, and automations are not loading properly. Our team is actively investigating and working on a resolution. We'll provide updates as we learn more. Aug 21, 20:37:16 GMT+0 - Resolved - This incident has been resolved.

There should no longer be any delay with the inbox and conversation list

Type: Incident Duration: 13 minutes Affected Components: Mobile Aug 21, 01:47:42 GMT+0 - Identified - We've identified an issue affecting iOS Mobile App version 2026.34.1 that prevents some conversations from opening. Our team is actively working on a fix, and we'll post updates here as they're available. Aug 21, 02:00:48 GMT+0 - Resolved - This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 17 minutes Affected Components: Web Application Aug 18, 20:15:02 GMT+0 - Investigating - We're investigating elevated reports of the inbox not loading. Aug 18, 20:25:59 GMT+0 - Identified - We've identified the issue that may be impacting users and are working towards a fix. Aug 18, 20:31:50 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 43 minutes Affected Components: Bulk Messaging Aug 17, 14:55:15 GMT+0 - Investigating - We're getting unusually high errors of bulk messages failing to send. We've got our engineering team taking a look to remedy this issue as quickly as possible. Aug 17, 15:18:21 GMT+0 - Monitoring - We have implemented a fix and are starting to see these bulk messages start to send out. We'll keep an eye on the progress of bulk messages until we're fully caught up. We'll provide an update once we've done so Aug 17, 15:38:32 GMT+0 - Resolved - This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 9 minutes Affected Components: Phones Jul 21, 20:34:34 GMT+0 - Investigating - We're seeing a large number of internal errors with Podium Phones causing calls to fail. We're actively investigating and working on a fix to resolve these errors and will provide an update soon Jul 21, 20:39:09 GMT+0 - Monitoring - We've implemented our fix and are seeing results return to normal. We're continuing to monitor to ensure regular functionality Jul 21, 20:43:28 GMT+0 - Resolved - Our Podium Phones functionality has fully returned to normal. We apologize for the inconvenience this caused and will be investigating the root cause to ensure similar down time doesn't occur again.

Type: Incident Duration: 1 hour and 31 minutes Affected Components: Phones Jul 14, 21:08:56 GMT+0 - Identified - We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected Jul 14, 22:22:26 GMT+0 - Identified - We're running into some issues with the attempted fix for this phones notification incident. Rest assured we're still moving full speed ahead at releasing this fix for all users Jul 14, 22:37:47 GMT+0 - Monitoring - Our fix is live and we are ensuring that activity returns to normal Jul 14, 22:40:12 GMT+0 - Resolved - This incident has been resolved!

Type: Incident Duration: 3 hours and 6 minutes Affected Components: Messaging, Contacts Jul 14, 17:09:46 GMT+0 - Resolved - This incident has been resolved. Jul 14, 14:03:39 GMT+0 - Investigating - We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available. Jul 14, 14:25:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 1 hour and 8 minutes Affected Components: LeadDrive Jul 9, 16:30:00 GMT+0 - Identified - Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion. Jul 9, 17:38:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 8 minutes Affected Components: Bulk Messaging Jul 9, 16:18:14 GMT+0 - Monitoring - We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal Jul 9, 17:00:11 GMT+0 - Resolved - Bulk messages are now working normally. Thank you for your patience Jul 9, 15:52:12 GMT+0 - Investigating - We're receiving a large number of reports of bulk messages failing to send. We are actively investigating Jul 9, 16:11:07 GMT+0 - Identified - We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality

This incident has been resolved.

This incident has been resolved.