Podium had 63 outages in the last 2 years totaling 385h 56m of downtime — averaging 2.6 incidents per month.
There were 63 Podium outages since February 9, 2026 totaling 385h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're investigating reports of AU Customers being unable to answer calls, toggle on Call Queues or save call groups.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We're investigating elevated reports of the inbox not loading.
We've identified the issue that may be impacting users and are working towards a fix.
This incident has been resolved.
We're getting unusually high errors of bulk messages failing to send. We've got our engineering team taking a look to remedy this issue as quickly as possible.
We have implemented a fix and are starting to see these bulk messages start to send out. We'll keep an eye on the progress of bulk messages until we're fully caught up. We'll provide an update once we've done so
This incident has been resolved.
We are currently investigating this incident.
This incident has been resolved.
We're seeing a large number of internal errors with Podium Phones causing calls to fail. We're actively investigating and working on a fix to resolve these errors and will provide an update soon
We've implemented our fix and are seeing results return to normal. We're continuing to monitor to ensure regular functionality
Our Podium Phones functionality has fully returned to normal. We apologize for the inconvenience this caused and will be investigating the root cause to ensure similar down time doesn't occur again.
We're getting reports of users getting repeated notifications of missed phone calls. We're aware of the issue and pushing a fix out for this. These notifications are wrongfully repeating and inbound calls are unaffected
We're running into some issues with the attempted fix for this phones notification incident. Rest assured we're still moving full speed ahead at releasing this fix for all users
Our fix is live and we are ensuring that activity returns to normal
This incident has been resolved!
We are investigating an issue where inbox search is failing to return any results, both keywords and contacts. We investigating the errors and will post updates as more information becomes available.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Tekion has confirmed the outage and are actively working on a resolution. Until then we are unable to sync leads or schedule appointments in Tekion.
This incident has been resolved.
We're receiving a large number of reports of bulk messages failing to send. We are actively investigating
We believe we've identified the root cause and are pushing a fix to address this. We'll monitor once this fix is live to ensure bulk messaging returns to normal functionality
We're seeing improvement from our fix but will continue to monitor over the next hour or so to ensure stability has returned to normal
Bulk messages are now working normally. Thank you for your patience
Calls on the iOS app are connecting, but no audio is heard.
We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible.
We have made improvements to the call experience on iOS but are still seeing a high number of intermittent errors with inbound calls on iOS devices and are still actively working on a fix
We are working on releasing a new version of the iOS Podium app that will contain the fix for these failing inbound calls as quickly as possible.
iOS app version `2026.28.0` has been released on the App Store and will be available to all users shortly. This version will resolve any remaining issues with inbound calls not being able to be answered. We appreciate your patience with this incident
We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available.
We implemented a fix, the backlog is clearing, and we are currently monitoring the result
This incident has been resolved.
We have currently identified an issue causing dropped calls and not being able to make or receive calls intermittently.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible.
We are currently investigating an issue causing dropped calls.
This incident has been resolved.
We're hearing reports of conversations on the mobile app not appearing when applying filters for Status. We're investigating and will provide an update soon
This issue is now resolved on iOS with app version 2026.25.1 that is releasing on the App Store. The issue is persisting on Android as we wait for Google's approval of the new app version. This may take a few days due to Google's review process
We are seeing issues with the conversation list failing to load when looking at individual status views in the inbox. We are investigating the issue and will provide updates as more information becomes available.
We implemented a fix and we were able to confirm through testing that the conversations are successfully loading now on individual status views.
We're seeing taxes being applied to invoices that were not supposed to have taxes applied. We're working on a fix now.
This issue has been resolved.
We are currently investigating an issue, and one of the symptoms is a potential delay in payments/refunds displaying in Podium. Note that this is just a delay in the viewing of the information, not the actual processing of the transactions.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are seeing 500 errors from Facebooks API, we believe this is being caused by a Facebook outage, and will continue to monitor Meta's status.
Meta has confirmed an outage on their status page, we have seen improvements in our logs, but are still seeing errors. We will continue to monitor the status page and our logs and will update when the outage is fully resolved.
This incident has been resolved.
3rd party outages are causing intermittent failures on API calls. Investigating the source and monitoring
This incident has been resolved.
When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.
This incident has been resolved.
We are currently investigating an issue causing calls to intermittently drop. We'll provide an update soon
We implemented a fix and are currently monitoring the calls.
This incident has been resolved.
We're seeing users unable to log into the Podium app on Android devices by using their password. If you're running into this issue, going through the "Forgot Password" flow and requesting a One-Time Password is still functional
We've identified the issue affecting users who can't log into Podium using the Android app. We're working on pushing a new version with the fix to the Google Play Store as soon as possible. In the meantime, users are still able to log into the app using a one-time password (by going through the "Forgot Password" flow) or by signing in using Google or Apple sign-in options
We've pushed out the app version, 2026.10.0, that contains the fix for this issue and are currently waiting for the Google Play Store to finish their review. This can take a number of hours but we'll update this incident once the update is widely available
This incident has been resolved. Users should update to 2026.10.0 to resolve this issue.
We are currently investigating this incident.
This incident has been resolved.
We've identified an issue where some customers are seeing an Uh Oh error when viewing the Calendar Page within Podium.
This incident has been resolved.
Type: Incident Duration: 40 minutes Affected Components: Automations May 20, 18:46:58 GMT+0 - Identified - We are experiencing intermittent failures when attempting to reach Xtime. They have acknowledged an outage on their end and are working on a fix. Our scheduling service should return to full functionality as soon as their issue has been resolved. This is only affecting Xtime customers and is not a full outage. May 20, 19:26:50 GMT+0 - Resolved - This incident has been resolved.