Podium incident

Increased Message Delivery Errors

Minor Resolved

Podium experienced a minor incident on September 1, 2026 affecting Messaging, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 04:52 PM UTC
Resolved
Sep 01, 2026, 06:02 PM UTC
Duration
1h 9m
Detected by Pingoru
Sep 01, 2026, 04:52 PM UTC

Affected components

Messaging

Update timeline

  1. identified Sep 01, 2026, 04:52 PM UTC

    We've identified an issue with our carrier partner causing some outbound SMS messages to fail. We are working with our partner to resolve this and will continue to provide updates.

  2. identified Sep 01, 2026, 05:16 PM UTC

    We're continuing to work with our carrier partner to resolve this issue. The failures are intermittent, so retrying a failed message may succeed. Affected messages will display a general system failure error. We will continue to provide updates.

  3. monitoring Sep 01, 2026, 05:40 PM UTC

    We're no longer seeing outbound SMS messages fail to deliver. We're continuing to monitor the situation as we work with our carrier partner.

  4. resolved Sep 01, 2026, 06:02 PM UTC

    This incident has been resolved.