Podium incident

Lag with the Conversation List updating in the Inbox reappeared

Minor Resolved

Podium experienced a minor incident on August 24, 2026 affecting Messaging, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 04:23 PM UTC
Resolved
Aug 28, 2026, 02:57 PM UTC
Duration
3d 22h
Detected by Pingoru
Aug 24, 2026, 04:23 PM UTC

Affected components

Messaging

Update timeline

  1. identified Aug 24, 2026, 04:23 PM UTC

    We're seeing delays up to an hour with the conversation list updating in the inbox for some accounts. This is related to the incident from last week and we've already get our engineering team working on a more durable fix. We'll provide an update soon.

  2. monitoring Aug 24, 2026, 04:58 PM UTC

    We're beginning to see the lag time decrease. We're continuing to monitor to ensure that lag time reaches zero

  3. resolved Aug 28, 2026, 02:57 PM UTC

    This incident is resolved.