Podium incident

AU Customers having issues answering calls and toggling on call queues

Minor Resolved

Podium experienced a minor incident on August 19, 2026 affecting Phones, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 02:23 AM UTC
Resolved
Aug 19, 2026, 06:44 AM UTC
Duration
4h 21m
Detected by Pingoru
Aug 19, 2026, 02:23 AM UTC

Affected components

Phones

Update timeline

  1. investigating Aug 19, 2026, 02:23 AM UTC

    We're investigating reports of AU Customers being unable to answer calls, toggle on Call Queues or save call groups.

  2. monitoring Aug 19, 2026, 04:28 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 19, 2026, 06:44 AM UTC

    This incident has been resolved.