Podium incident

Secure messaging links failing to send

Minor Resolved

Podium experienced a minor incident on September 30, 2026 affecting Messaging, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 03:53 PM UTC
Resolved
Sep 30, 2026, 03:58 PM UTC
Duration
4m
Detected by Pingoru
Sep 30, 2026, 03:53 PM UTC

Affected components

Messaging

Update timeline

  1. identified Sep 30, 2026, 03:53 PM UTC

    We have gotten reports and confirmed an issue with Secure messaging links failing to send to contacts automatically when an Outbound message is sent in a secure messaging window. We have identified the cause and we are working on a fix.

  2. resolved Sep 30, 2026, 03:58 PM UTC

    We implemented a fix and were able to test and confirm that the links are sending out automatically again. This is now resolved!