Podium had 48 outages in the last 2 years totaling 2643h 53m of downtime — averaging 2 incidents per month.
There were 48 Podium outages since February 9, 2026 totaling 2643h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Type: Incident Duration: 50 minutes Affected Components: Bulk Messaging Apr 15, 15:21:36 GMT+0 - Investigating - We're investigating elevated reports of Bulk Message campaigns not sending. We will provide further updates soon. Apr 15, 16:11:34 GMT+0 - Resolved - This incident has been resolved. Bulk Messages should not properly send.
Type: Incident Duration: 5 hours and 38 minutes Affected Components: Automations Apr 15, 15:15:54 GMT+0 - Investigating - We're seeing that our automations platform is unable to make changes to Contacts' Statuses currently. We've got our engineering team taking a look and will provide an update soon Apr 15, 15:24:39 GMT+0 - Identified - We have identified the issue causing our Automations platform to fail to update Contact statuses. We're working on a fix, we'll notify once this fix is out and working. Apr 15, 17:21:30 GMT+0 - Identified - Our engineering team is still working on a fix. We'll provide another update soon. Apr 15, 17:48:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 18:31:59 GMT+0 - Identified - We've re-opened this incident. We're still seeing delays and this is impacted all automations. Apr 15, 20:54:01 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 days, 5 hours and 12 minutes Affected Components: Automations Apr 8, 14:49:56 GMT+0 - Investigating - We're seeing severe rate limiting with our Tekion integration. Most of Tekion functionality seems to be down. We're investigating and will provide an update soon. Apr 8, 15:15:12 GMT+0 - Identified - We have identified the issue and are implementing a fix to resolve our rate limiting issues. Apr 10, 20:02:05 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 30 minutes Affected Components: Contacts Apr 6, 16:23:36 GMT+0 - Investigating - We're seeing reports of new leads/contacts not being saved properly within Podium. We're actively investigating the root cause and will provide updates as soon as possible Apr 6, 16:29:24 GMT+0 - Identified - We have identified the cause of the issue. We're working on a fix and will be implementing it soon. The main issue is a lag in properly processing the lead information—so while new contact information may not be searchable/viewable right now we expect no contact information to be lost Apr 6, 17:49:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 6, 17:53:58 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 45 minutes Affected Components: Contacts Mar 31, 22:00:45 GMT+0 - Monitoring - We have identified and have resolved an issue causing lag in contact updates. As a result, some users may have trouble seeing contact updates including the Contact Details page. This is anticipated to be resolved within the next hour. Mar 31, 22:25:34 GMT+0 - Monitoring - Performance has now recovered for just under 90% of affected users. Mar 31, 22:45:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 41 minutes Affected Components: AI Employee Mar 30, 20:20:11 GMT+0 - Investigating - We noticed an increase in AI Response times and are actively investigating. Some users may see their AI Agent missing from the AI Studio page. We've noticed the load on our servers start to return to normal and we're continuing to monitor the situation as we investigate Mar 30, 20:46:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 30, 22:01:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 53 minutes Affected Components: AI Employee Mar 30, 18:46:26 GMT+0 - Monitoring - We noticed an increase in AI Response times and are actively investigating. Some users may see their AI Agent missing from the AI Studio page. We've noticed the load on our servers start to return to normal and we're continuing to monitor the situation as we investigate Mar 30, 19:39:51 GMT+0 - Resolved - This incident has been resolved.
We have identified an issue causing calls going straight to voicemail intermittently and disconnecting and we are working on getting the issue fixed.
We’ve implemented a series of fixes that address most scenarios where phone calls were going straight to voicemail. Phones should now be operating normally, and we’re continuing to investigate and resolve the remaining edge cases.
Type: Incident Duration: 3 minutes Affected Components: Mobile Mar 24, 19:31:42 GMT+0 - Investigating - Android app users are seeing an error loading conversations. Mar 24, 19:35:07 GMT+0 - Resolved - We have rolled back the change we made that was causing the error screen. We appreciate your patience!