Podium Outage History
Podium is up right nowPingoru has recorded 106 incidents for Podium: 106 in the last 12 months and 38 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 271 of 720 (38%) |
| May 2026 | 10 | 43 of 744 (6%) |
| June 2026 | 16 | 166 of 720 (23%) |
| July 2026 | 13 | 191 of 744 (26%) |
| August 2026 | 18 | 106 of 744 (14%) |
| September 2026 | 16 | 336 of 720 (47%) |
| October 2026 | 4 | 2 of 586 (0%) |
Incidents, newest first
Minor July 1, 2026 Investigating Issues with Public API Webhook Delivery 17h 28m Public API
Started Jul 01, 2026, 06:05 AM UTC· resolved Jul 01, 2026, 11:34 PM UTC
- identified Jul 01, 2026, 06:05 AM UTC
We're investigating elevated reports of message.receive and message.sent webhooks from the Public API not firing as expected. Our engineering team is actively investigating the issue and will provide updates as more information becomes available.
- monitoring Jul 01, 2026, 11:22 AM UTC
We implemented a fix, the backlog is clearing, and we are currently monitoring the result
- resolved Jul 01, 2026, 11:34 PM UTC
This incident has been resolved.
Minor June 29, 2026 Calls dropping and call failure 7d 1h Phones
Started Jun 29, 2026, 04:19 PM UTC· resolved Jul 06, 2026, 05:59 PM UTC
- identified Jun 29, 2026, 04:19 PM UTC
We have currently identified an issue causing dropped calls and not being able to make or receive calls intermittently.
- monitoring Jun 30, 2026, 03:54 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 30, 2026, 01:09 PM UTC
This incident has been resolved.
- identified Jul 06, 2026, 05:18 PM UTC
We are continuing to work on a resolution for this incident. Our team has identified an issue with one of our backend carriers that is contributing to the audio problems, and we are actively working with them to resolve it as quickly as possible.
Minor June 23, 2026 Calls dropping 57m Phones
Started Jun 23, 2026, 05:11 PM UTC· resolved Jun 23, 2026, 06:08 PM UTC
- investigating Jun 23, 2026, 05:11 PM UTC
We are currently investigating an issue causing dropped calls.
- resolved Jun 23, 2026, 06:08 PM UTC
This incident has been resolved.
Minor June 19, 2026 Status views on the Mobile app aren't returning conversations 1h 12m Contacts, Mobile
Started Jun 19, 2026, 07:27 PM UTC· resolved Jun 19, 2026, 08:40 PM UTC
- investigating Jun 19, 2026, 07:27 PM UTC
We're hearing reports of conversations on the mobile app not appearing when applying filters for Status. We're investigating and will provide an update soon
- resolved Jun 19, 2026, 08:40 PM UTC
This issue is now resolved on iOS with app version 2026.25.1 that is releasing on the App Store. The issue is persisting on Android as we wait for Google's approval of the new app version. This may take a few days due to Google's review process
Minor June 19, 2026 Status view conversation lists failing to load 39m Messaging
Started Jun 19, 2026, 03:06 PM UTC· resolved Jun 19, 2026, 03:46 PM UTC
- investigating Jun 19, 2026, 03:06 PM UTC
We are seeing issues with the conversation list failing to load when looking at individual status views in the inbox. We are investigating the issue and will provide updates as more information becomes available.
- resolved Jun 19, 2026, 03:46 PM UTC
We implemented a fix and we were able to confirm through testing that the conversations are successfully loading now on individual status views.
Minor June 17, 2026 Taxes applying to invoices with no tax 4m Payments
Started Jun 17, 2026, 11:03 PM UTC· resolved Jun 17, 2026, 11:08 PM UTC
- identified Jun 17, 2026, 11:03 PM UTC
We're seeing taxes being applied to invoices that were not supposed to have taxes applied. We're working on a fix now.
- resolved Jun 17, 2026, 11:08 PM UTC
This issue has been resolved.
Minor June 12, 2026 Potential delay in displaying payments/refunds 2h 19m Payments
Started Jun 12, 2026, 05:19 PM UTC· resolved Jun 12, 2026, 07:38 PM UTC
- investigating Jun 12, 2026, 05:19 PM UTC
We are currently investigating an issue, and one of the symptoms is a potential delay in payments/refunds displaying in Podium. Note that this is just a delay in the viewing of the information, not the actual processing of the transactions.
- identified Jun 12, 2026, 06:01 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Jun 12, 2026, 06:18 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jun 12, 2026, 07:38 PM UTC
This incident has been resolved.
Minor June 12, 2026 Facebook outage 7h 11m Messaging
Started Jun 12, 2026, 02:00 PM UTC· resolved Jun 12, 2026, 09:12 PM UTC
- identified Jun 12, 2026, 02:00 PM UTC
We are seeing 500 errors from Facebooks API, we believe this is being caused by a Facebook outage, and will continue to monitor Meta's status.
- monitoring Jun 12, 2026, 02:52 PM UTC
Meta has confirmed an outage on their status page, we have seen improvements in our logs, but are still seeing errors. We will continue to monitor the status page and our logs and will update when the outage is fully resolved.
- resolved Jun 12, 2026, 09:12 PM UTC
This incident has been resolved.
Minor June 11, 2026 3rd party outage causing instability with AI Products 46m AI Employee
Started Jun 11, 2026, 10:29 PM UTC· resolved Jun 11, 2026, 11:15 PM UTC
- investigating Jun 11, 2026, 10:29 PM UTC
3rd party outages are causing intermittent failures on API calls. Investigating the source and monitoring
- resolved Jun 11, 2026, 11:15 PM UTC
This incident has been resolved.
Minor June 11, 2026 Voice AI transfers will occasionally drop the call and send straight to Voicemail 48m Phones
Started Jun 11, 2026, 03:21 PM UTC· resolved Jun 11, 2026, 04:10 PM UTC
- investigating Jun 11, 2026, 03:21 PM UTC
When our Voice AI agent attempts to transfer to another person or call group, we're seeing the call occasionally drop and send the caller straight to Voicemail. We're actively investigating this issue and working on a fix.
- resolved Jun 11, 2026, 04:10 PM UTC
This incident has been resolved.
Major June 10, 2026 Dropped calls 1h 24m Phones
Started Jun 10, 2026, 03:16 PM UTC· resolved Jun 10, 2026, 04:40 PM UTC
- investigating Jun 10, 2026, 03:16 PM UTC
We are currently investigating an issue causing calls to intermittently drop. We'll provide an update soon
- monitoring Jun 10, 2026, 04:31 PM UTC
We implemented a fix and are currently monitoring the calls.
- resolved Jun 10, 2026, 04:40 PM UTC
This incident has been resolved.
Minor June 5, 2026 Android users unable to log into Podium app 5d Mobile
Started Jun 05, 2026, 03:39 PM UTC· resolved Jun 10, 2026, 04:04 PM UTC
- investigating Jun 05, 2026, 03:39 PM UTC
We're seeing users unable to log into the Podium app on Android devices by using their password. If you're running into this issue, going through the "Forgot Password" flow and requesting a One-Time Password is still functional
- identified Jun 05, 2026, 04:52 PM UTC
We've identified the issue affecting users who can't log into Podium using the Android app. We're working on pushing a new version with the fix to the Google Play Store as soon as possible. In the meantime, users are still able to log into the app using a one-time password (by going through the "Forgot Password" flow) or by signing in using Google or Apple sign-in options
- monitoring Jun 05, 2026, 06:57 PM UTC
We've pushed out the app version, 2026.10.0, that contains the fix for this issue and are currently waiting for the Google Play Store to finish their review. This can take a number of hours but we'll update this incident once the update is widely available
- resolved Jun 10, 2026, 04:04 PM UTC
This incident has been resolved. Users should update to 2026.10.0 to resolve this issue.
Minor June 5, 2026 AI Employee responses are delayed 35m AI Employee
Started Jun 05, 2026, 03:10 PM UTC· resolved Jun 05, 2026, 03:46 PM UTC
- investigating Jun 05, 2026, 03:10 PM UTC
We are currently investigating this incident.
- resolved Jun 05, 2026, 03:46 PM UTC
This incident has been resolved.
Minor June 3, 2026 Calendar view causing an Uh-Oh Error 8m Web Application
Started Jun 03, 2026, 07:55 PM UTC· resolved Jun 03, 2026, 08:03 PM UTC
- identified Jun 03, 2026, 07:55 PM UTC
We've identified an issue where some customers are seeing an Uh Oh error when viewing the Calendar Page within Podium.
- resolved Jun 03, 2026, 08:03 PM UTC
This incident has been resolved.
Minor May 20, 2026 Xtime Service Degraded 39m Automations
Started May 20, 2026, 06:46 PM UTC· resolved May 20, 2026, 07:26 PM UTC
- identified May 20, 2026, 06:46 PM UTC
We are experiencing intermittent failures when attempting to reach Xtime. They have acknowledged an outage on their end and are working on a fix. Our scheduling service should return to full functionality as soon as their issue has been resolved. This is only affecting Xtime customers and is not a full outage.
- resolved May 20, 2026, 07:26 PM UTC
This incident has been resolved.
Minor May 20, 2026 VinSolutions Leads may not be pulling into Podium 3h 30m Marketplace
Started May 20, 2026, 02:23 PM UTC· resolved May 20, 2026, 05:53 PM UTC
- investigating May 20, 2026, 02:23 PM UTC
We're investigating elevated reports of Vinsolutions Leads not pulling into Podium.
- resolved May 20, 2026, 05:53 PM UTC
This incident has been resolved.
Minor May 18, 2026 Leads Synced from Third-Party CRMs may not be pulling into Podium 23m Marketplace
Started May 18, 2026, 07:53 PM UTC· resolved May 18, 2026, 08:17 PM UTC
- investigating May 18, 2026, 07:53 PM UTC
We're investigating elevated reports of leads not pulling into Podium from third-party integrations.
- resolved May 18, 2026, 08:17 PM UTC
This incident has been resolved. Leads should be pulling in from third-party CRM's through integrations.
Minor May 18, 2026 AU Phones - Calls not ringing through to users and going straight to voicemail 12h 17m Phones
Started May 18, 2026, 01:00 AM UTC· resolved May 18, 2026, 01:17 PM UTC
- investigating May 18, 2026, 01:00 AM UTC
We are currently investigating this incident.
- monitoring May 18, 2026, 01:55 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 18, 2026, 01:17 PM UTC
This incident has been resolved.
Minor May 15, 2026 Xtime Timing Out 51m Marketplace
Started May 15, 2026, 04:41 PM UTC· resolved May 15, 2026, 05:32 PM UTC
- investigating May 15, 2026, 04:41 PM UTC
We're experiencing elevated errors with service integrations using Xtime which may impact ability for appointments to be set.
- resolved May 15, 2026, 05:32 PM UTC
This incident has been resolved.
Minor May 11, 2026 Contact details are not loading 23h 51m Contacts
Started May 11, 2026, 05:09 PM UTC· resolved May 12, 2026, 05:01 PM UTC
- investigating May 11, 2026, 05:09 PM UTC
We're receiving a large number of failures when attempting to load contact details. We're actively investigating the root cause
- identified May 11, 2026, 06:41 PM UTC
We believe we've identified the root cause of this issue and are working on the best approach to resolution
- identified May 11, 2026, 07:57 PM UTC
We're still working on implementing the fix for this issue. We appreciate your patience
- resolved May 12, 2026, 05:01 PM UTC
This incident has been resolved.
Minor May 8, 2026 AI Agent may not be responding 4m AI Employee
Started May 08, 2026, 09:10 PM UTC· resolved May 08, 2026, 09:14 PM UTC
- investigating May 08, 2026, 09:10 PM UTC
We're investigating elevated errors with our AI Agent that may prevent it from responding
- resolved May 08, 2026, 09:14 PM UTC
This incident has been resolved.
Minor May 8, 2026 Notifications and status updates delayed 26m Messaging
Started May 08, 2026, 06:33 PM UTC· resolved May 08, 2026, 07:00 PM UTC
- identified May 08, 2026, 06:33 PM UTC
We are seeing errors with notifications and status updates on conversations being delayed. We are currently investigating the issue and will add an update when more information available.
- resolved May 08, 2026, 07:00 PM UTC
This incident has been resolved.
Major May 8, 2026 Most integrations are down 23m Automations
Started May 08, 2026, 04:55 PM UTC· resolved May 08, 2026, 05:19 PM UTC
- identified May 08, 2026, 04:55 PM UTC
Our partner for integrations is having an outage. While not all integrations are inactive, a large number are. We're actively working with our partners to prioritize the return of our functionality
- monitoring May 08, 2026, 05:05 PM UTC
We're starting to see functionality return to normal. We'll continue to monitor to ensure full functionality
- resolved May 08, 2026, 05:19 PM UTC
We have seen integrations return to a normal state. Thank you for your patience
Minor May 4, 2026 Increased Errors loading the platform 10m Web Application
Started May 04, 2026, 03:59 PM UTC· resolved May 04, 2026, 04:09 PM UTC
- investigating May 04, 2026, 03:59 PM UTC
We're investigating increased errors where users are unable to load the platform
- resolved May 04, 2026, 04:02 PM UTC
This incident has been resolved.
- monitoring May 04, 2026, 04:05 PM UTC
We implemented a fix and seeing errors drop. Still monitoring to ensure we are completely resolved.
- resolved May 04, 2026, 04:09 PM UTC
This incident has been resolved.
Minor April 24, 2026 Contact names aren't appearing properly 2d 20h Overall, Contacts
Started Apr 24, 2026, 07:06 PM UTC· resolved Apr 27, 2026, 03:28 PM UTC
- investigating Apr 24, 2026, 07:06 PM UTC
Throughout the app, a contact's name is appearing inconsistently or not appearing at all. We're actively investigating the issue to find a fix
- monitoring Apr 24, 2026, 08:54 PM UTC
We have found and resolved the root cause of contact names not saving. We discovered other contact changes may also not have saved, like Status changes. We're continuing to investigate the scope of this incident and any other downstream effects caused by it.
- resolved Apr 27, 2026, 03:28 PM UTC
We're marking this incident as resolved. We appreciate your patience.