Podium incident

Lag with conversation list updating in the Inbox

Minor Resolved

Podium experienced a minor incident on August 21, 2026 affecting Messaging, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 04:26 PM UTC
Resolved
Aug 21, 2026, 08:24 PM UTC
Duration
3h 58m
Detected by Pingoru
Aug 21, 2026, 04:26 PM UTC

Affected components

Messaging

Update timeline

  1. investigating Aug 21, 2026, 04:26 PM UTC

    We're seeing 15-30 minute lag spikes with conversation lists updating in the inbox. We've got our engineering team working on resolving this lag and will provide an update as soon as possible

  2. monitoring Aug 21, 2026, 05:58 PM UTC

    We're seeing the lag starting to decline and return to normal. We'll continue to monitor to ensure we are fully functional

  3. resolved Aug 21, 2026, 08:24 PM UTC

    There should no longer be any delay with the inbox and conversation list