Podium incident

Some Bulk Messages are failing to send

Minor Resolved

Podium experienced a minor incident on August 17, 2026 affecting Bulk Messaging, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 02:55 PM UTC
Resolved
Aug 17, 2026, 03:38 PM UTC
Duration
43m
Detected by Pingoru
Aug 17, 2026, 02:55 PM UTC

Affected components

Bulk Messaging

Update timeline

  1. investigating Aug 17, 2026, 02:55 PM UTC

    We're getting unusually high errors of bulk messages failing to send. We've got our engineering team taking a look to remedy this issue as quickly as possible.

  2. monitoring Aug 17, 2026, 03:18 PM UTC

    We have implemented a fix and are starting to see these bulk messages start to send out. We'll keep an eye on the progress of bulk messages until we're fully caught up. We'll provide an update once we've done so

  3. resolved Aug 17, 2026, 03:38 PM UTC

    This incident has been resolved.