Podium incident

AI employee messages not sending

Major Resolved

Podium experienced a major incident on September 8, 2026 affecting AI Employee, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 03:32 PM UTC
Resolved
Sep 08, 2026, 06:48 PM UTC
Duration
3h 15m
Detected by Pingoru
Sep 08, 2026, 03:32 PM UTC

Affected components

AI Employee

Update timeline

  1. investigating Sep 08, 2026, 03:32 PM UTC

    AI messages currently not sending.

  2. monitoring Sep 08, 2026, 04:18 PM UTC

    Fix implemented, monitoring the result to ensure all messages send.

  3. monitoring Sep 08, 2026, 05:00 PM UTC

    As we monitor we see longer-than-usual load times affecting various services: AI Studio, some Operator functions (including login), and calendar events.

  4. monitoring Sep 08, 2026, 05:19 PM UTC

    Voice agent services are experiencing an outage.

  5. monitoring Sep 08, 2026, 06:05 PM UTC

    Error rates are decreasing, we're monitoring health until systems are fully restored.

  6. resolved Sep 08, 2026, 06:48 PM UTC

    Health of all affected services has been restored.