Podium incident

Phone calls are failing

Minor Resolved

Podium experienced a minor incident on September 3, 2026 affecting Phones, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 03:15 PM UTC
Resolved
Sep 03, 2026, 05:50 PM UTC
Duration
2h 34m
Detected by Pingoru
Sep 03, 2026, 03:15 PM UTC

Affected components

Phones

Update timeline

  1. investigating Sep 03, 2026, 03:15 PM UTC

    We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon.

  2. investigating Sep 03, 2026, 03:34 PM UTC

    We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon

  3. monitoring Sep 03, 2026, 03:44 PM UTC

    We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again

  4. resolved Sep 03, 2026, 05:50 PM UTC

    This incident has been resolved.