Platform Science Outage History

Started Dec 15, 2025, 09:42 AM UTC· resolved Dec 15, 2025, 09:53 AM UTC

1. investigating Dec 15, 2025, 09:42 AM UTC

   We are currently investigating an issue affecting the DMS application. The header bar is not available, which may cause limited functionality and navigation issues. Our teams are actively working on the investigation and remediation. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. identified Dec 15, 2025, 09:44 AM UTC

   The issue has been identified from our partner side and a fix is being implemented We apologize for any inconvenience this may cause.

3. monitoring Dec 15, 2025, 09:48 AM UTC

   A fix has been implemented and we are monitoring the results

4. resolved Dec 15, 2025, 09:53 AM UTC

   This incident has been resolved.

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Started Dec 01, 2025, 09:56 AM UTC· resolved Dec 01, 2025, 11:11 AM UTC

1. investigating Dec 01, 2025, 09:56 AM UTC

   We are currently investigating two related issues affecting FleetWors/Fleetcockpit applications: Login Failures (Fleetworks/Fleetcockpit): Users may experience difficulties logging into the application, potentially receiving an error message such as "Operation could not be processed." Unexpected Logouts (Fleetcockpit): Users who successfully log in may be unexpectedly logged out (session instability) while using the Fleetcockpit application. We're working hard to fix the issue and will update you as soon as we have more information. Thank you for your patience.

2. monitoring Dec 01, 2025, 11:08 AM UTC

   We are pleased to confirm that the issues affecting application login failures and unexpected logouts have been identified and resolved. Full stability for user sessions and the login process has been restored. Important Connection Advisory: Please be advised to use our Customer Hub to connect to our applications: https://portal.trimbletl.com Adjust any bookmarks you may have in your browser and point them to https://portal.trimbletl.com in stead. We apologize for any inconvenience this may cause. Please contact support if you have further questions.

3. resolved Dec 01, 2025, 11:11 AM UTC

   This incident has been resolved.

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Started Oct 29, 2025, 02:23 PM UTC· resolved Nov 21, 2025, 08:49 AM UTC

1. investigating Oct 29, 2025, 02:23 PM UTC

   We are currently investigating an issue where our CamScan app is temporarily unavailable for new downloads or updates from the Google Play Store. This issue was identified on October 29, 2025. Our team has confirmed the app was removed, which we are actively working to resolve. Immediate Actions for Users & Administrators For All Existing Users (BYOD and TAM) - DO NOT UNINSTALL THE APP: If you have the CamScan app currently installed on your device, please do not remove or uninstall it. You can continue to use the app as normal. - REINSTALLS: If you uninstall the app, you will not be able to reinstall it from the Google Play Store until this issue is resolved. For IT Administrators & Technical Users - DO NOT REPROVISION: Please do not attempt to manually install the app using ADB (Android Debug Bridge) or any other sideloading method. This is unsupported and may cause conflicts with the future resolution. - PAUSE NEW DEPLOYMENTS: We recommend pausing any new device rollouts or provisioning workflows that depend on installing CamScan from the Google Play Store

2. identified Oct 30, 2025, 06:27 PM UTC

   Following our investigation, we are currently waiting for Google to take action to make the CamScan app available in the Play Store again.

3. identified Nov 03, 2025, 04:11 PM UTC

   We’re closely following up with Google regarding the CamScan app’s status on the Play Store. The process is ongoing, and we’ll share further updates once Google’s action is completed.

4. identified Nov 06, 2025, 02:46 PM UTC

   We are still waiting for Google to lift the suspension of the XPS CamScan app. In the meantime, we are exploring alternatives to ensure service continuity. Thank you for your patience and understanding.

5. identified Nov 13, 2025, 10:19 AM UTC

   We have made significant progress in ensuring service continuity. We are pleased to announce the creation of the XPS Media app. This new application is replacing the XPS Camscanner app. The XPS Media app is built on newer, more robust technology for improved performance, while providing all the same features you currently rely on. We are currently rolling out FleetXPS app version 3.27.6.0. This update is necessary to integrate and use the new XPS Media app. The new XPS Media app will be automatically added to the default policy. Instructions to manually add the new XPS Media app to custom policies have been provided directly to Managed Driver Experience admin users. Thank you for your continued patience and support.

6. monitoring Nov 20, 2025, 03:02 PM UTC

   We are actively progressing with the FleetXPS app rollout required for service continuity. We continue to monitor the deployment and performance closely. Thank you for your continued patience.

7. resolved Nov 21, 2025, 08:49 AM UTC

   The rollout of FleetXPS app version 3.27.6 is completed. All policies have been successfully updated to integrate the new XPS Media app, ensuring full service continuity and improved stability. Thank you for your patience and support.

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Started Oct 23, 2025, 08:32 AM UTC· resolved Oct 23, 2025, 09:00 AM UTC

1. identified Oct 23, 2025, 08:32 AM UTC

   We are currently observing an increased latency on FleetCockpit+. The root cause is already identified and we will be making a performance improvement.

2. resolved Oct 23, 2025, 05:41 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:51 AM UTC· resolved Oct 20, 2025, 01:08 PM UTC

1. investigating Oct 20, 2025, 09:51 AM UTC

   We are currently investigating a partial service disruption affecting several services. Affected Services: Maps View (FleetWorks & FleetCockpit): The map display in FleetWorks and FleetCockpit is currently unavailable. Traffic Information: We are also experiencing issues with traffic information display on client devices. Telephone Support: Our phone support availability is currently degraded due to a telephone system issue. Workarounds: For Maps: Please use FleetCockpit Plus as an alternative. For Support: Please raise a support ticket via email for assistance. We apologize for the inconvenience and are working to resolve these issues as a high priority. We will provide an update as soon as more information is available.

2. investigating Oct 20, 2025, 11:08 AM UTC

   We are continuing to investigate this issue.

3. investigating Oct 20, 2025, 11:16 AM UTC

   Our phone support availability is resolved.

4. monitoring Oct 20, 2025, 11:56 AM UTC

   Maps View (FleetWorks & FleetCockpit): The map display in FleetWorks and FleetCockpit and Traffic info on client devices is resolved. We will keep monitoring

5. resolved Oct 20, 2025, 01:08 PM UTC

   This incident has been resolved.

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Started Oct 15, 2025, 01:10 PM UTC· resolved Oct 15, 2025, 06:19 PM UTC

1. investigating Oct 15, 2025, 01:10 PM UTC

   Our team is investigating an issue on the following service(s): Device synchronization and traffic issue on Carcube and Truck4U We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. monitoring Oct 15, 2025, 01:13 PM UTC

   A fix has been implemented and we are monitoring the results

3. identified Oct 15, 2025, 01:27 PM UTC

   Synchronization issues are still observed for Carcube and Truck4U devices. Our engineering team is continuing the investigation to identify the remaining root cause and is preparing an additional fix

4. monitoring Oct 15, 2025, 01:53 PM UTC

   An additional fix has been deployed to address the remaining synchronization issues. Initial signs are positive, synchronization and data flow are gradually recovering. We’re now closely monitoring system metrics and device connections to confirm full stabilization. Further updates will be provided once the situation is fully validated.

5. resolved Oct 15, 2025, 06:19 PM UTC

   Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

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Started Oct 07, 2025, 01:05 PM UTC· resolved Oct 08, 2025, 12:14 PM UTC

1. identified Oct 07, 2025, 01:05 PM UTC

   Our team is investigating an issue on the following service(s): FleetWorks , We will schedule a fix on this moment , devices could be offline. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. monitoring Oct 07, 2025, 01:20 PM UTC

   The restart is completed we are monitoring the results

3. investigating Oct 07, 2025, 01:55 PM UTC

   There is an issue with processing messages and devices are offline. Our team is investigating the issue, we apologize for any inconvenience this may cause.

4. identified Oct 07, 2025, 03:05 PM UTC

   The situation is gradually improving ,more and more messages are being processed, and only a few devices remain offline. Further updates will be shared once the issue is fully resolved.

5. monitoring Oct 07, 2025, 04:09 PM UTC

   The traces are being processed correctly. The online status is still shown in red, but this has no impact. We’re continuing to investigate this in the meantime.

6. monitoring Oct 08, 2025, 06:55 AM UTC

   Trace processing remains stable and functional. A few devices are still showing as offline, and the online indicator is red, though this has no impact on operations. Our engineers are still investigating the display behavior.

7. resolved Oct 08, 2025, 12:14 PM UTC

   The previous issue with some devices showing as offline has been resolved, and the online status is now displaying correctly. Trace processing remains stable and fully functional. Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

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Started Oct 06, 2025, 10:56 AM UTC· resolved Oct 06, 2025, 02:35 PM UTC

1. investigating Oct 06, 2025, 10:56 AM UTC

   Our team is investigating an issue on the following service(s): CarCube6 , where drivers see the message: “Your license does not allow to use currently installed maps.” Our team is investigating the root cause. Navigation feature may be temporarily unavailable. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. monitoring Oct 06, 2025, 01:17 PM UTC

   A fix has been implemented and we are monitoring the results

3. resolved Oct 06, 2025, 02:35 PM UTC

   All affected devices have been updated. A reboot is required to make the changes effective. Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

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Started Sep 24, 2025, 07:11 AM UTC· resolved Sep 24, 2025, 11:25 AM UTC

1. investigating Sep 24, 2025, 07:11 AM UTC

   Our team is investigating an issue on the following service(s): Fleetworks We are currently experiencing degraded performance on Fleetworks, including slowness, intermittent 504 gateway errors. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. monitoring Sep 24, 2025, 07:34 AM UTC

   Service has recovered and remains stable. We continue to actively monitor to ensure full reliability.

3. resolved Sep 24, 2025, 11:25 AM UTC

   Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

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Started Jul 30, 2025, 07:10 AM UTC· resolved Aug 08, 2025, 11:44 AM UTC

1. investigating Jul 30, 2025, 07:10 AM UTC

   Our team is currently investigating an issue where some users are experiencing inaccurate idling data, including negative values, in the FleetClient and PerformancePortal services. We sincerely apologize for this service interruption and will share updates as soon as more information becomes available. Thank you for your patience.

2. identified Jul 30, 2025, 02:01 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jul 31, 2025, 12:17 PM UTC

   A patch has been prepared to address the issue and is currently undergoing validation.

4. monitoring Aug 01, 2025, 09:28 AM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Aug 04, 2025, 11:26 AM UTC

   The fix has shown positive results during monitoring. Device updates will begin as soon as possible to apply the fix.

6. monitoring Aug 06, 2025, 12:38 PM UTC

   We are continuing to monitor for any further issue.

7. resolved Aug 08, 2025, 11:44 AM UTC

   The fix showed positive results, and the rollout has started. We will continue monitoring to ensure stability.

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Started Jul 10, 2025, 12:06 AM UTC· resolved Jul 10, 2025, 12:31 AM UTC

1. resolved Jul 23, 2025, 01:47 PM UTC

   [July 10, 2025 at 2:06 AM CEST]: Our team is investigating an issue on the following service(s): Fleetworks We are experiencing an issue with ETA calculation on Trips. The calculated ETA value may be outdated or not show up We sincerely apologise for the service interruption and will provide further updates as soon as possible. [July 10, 2025 at 4:07 AM CEST]: Service Interruption Affecting Service(s): Fleetworks The issue has been identified and a fix is being implemented We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 11, 2025 at 4:36 AM CEST]: Service Interruption Affecting Service(s): Fleetworks We’ve identified the root cause and our teams are actively deploying a fix. Monitoring will follow once implementation is complete. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 11, 2025 at 4:03 PM CEST]: Service Interruption Affecting Service(s): Fleetworks A Fix has been implemented and we are monitoring the results. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 14, 2025 at 2:31 AM CEST]: Service Interruption Affecting Service(s): Fleetworks Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

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Started Jul 09, 2025, 01:52 AM UTC· resolved Jul 09, 2025, 11:40 PM UTC

1. resolved Jul 23, 2025, 01:47 PM UTC

   [July 9, 2025 at 3:52 AM CEST]: Our team is investigating an issue on the following service(s): We are currently experiencing an issue with one of our integrators, who is not transmitting data to our systems. We sincerely apologise for the service interruption and will provide further updates as soon as possible. [July 9, 2025 at 8:09 AM CEST]: Service Interruption Affecting Service(s): Our partner is still working on a fix for this service interruption. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 10, 2025 at 1:34 AM CEST]: Service Interruption Affecting Service(s): A Fix has been implemented our partner and they are monitoring the results. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 10, 2025 at 1:40 AM CEST]: Service Interruption Affecting Service(s): Our integrator has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

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Started Jul 07, 2025, 07:07 AM UTC· resolved Jul 07, 2025, 09:31 AM UTC

1. resolved Jul 23, 2025, 01:47 PM UTC

   [July 7, 2025 at 9:07 AM CEST]: Our team is investigating an issue on the following service(s): Issue related with one of our Providers and Roaming partner. We sincerely apologise for the service interruption and will provide further updates as soon as possible. [July 7, 2025 at 11:31 AM CEST]: Service Interruption Affecting Service(s): The Provider partner confirmed that the issue is solved from their side Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

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Started Jul 03, 2025, 05:42 AM UTC· resolved Jul 03, 2025, 07:34 AM UTC

1. resolved Jul 23, 2025, 01:48 PM UTC

   [July 3, 2025 at 7:42 AM CEST]: Our team is investigating an issue on the following service(s): All web application Issue under investigation We sincerely apologise for the service interruption and will provide further updates as soon as possible. [July 3, 2025 at 9:34 AM CEST]: Service Interruption Affecting Service(s): FleetCockpit, FleetCockpit+, Document Management System Please make sure to reload the application. Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

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