Platform Science incident
Transport & Logistics Service Interruption
Platform Science experienced a major incident on September 24, 2025 affecting Trace Processing and SOAP Integration, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 07:11 AM UTC
Our team is investigating an issue on the following service(s): Fleetworks We are currently experiencing degraded performance on Fleetworks, including slowness, intermittent 504 gateway errors. We sincerely apologize for the service interruption and will provide further updates as soon as possible.
- monitoring Sep 24, 2025, 07:34 AM UTC
Service has recovered and remains stable. We continue to actively monitor to ensure full reliability.
- resolved Sep 24, 2025, 11:25 AM UTC
Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.