Platform Science experienced a notice incident on July 30, 2025 affecting FleetClient and Performance Portal, lasting 9d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2025, 07:10 AM UTC
Our team is currently investigating an issue where some users are experiencing inaccurate idling data, including negative values, in the FleetClient and PerformancePortal services. We sincerely apologize for this service interruption and will share updates as soon as more information becomes available. Thank you for your patience.
- identified Jul 30, 2025, 02:01 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 31, 2025, 12:17 PM UTC
A patch has been prepared to address the issue and is currently undergoing validation.
- monitoring Aug 01, 2025, 09:28 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 04, 2025, 11:26 AM UTC
The fix has shown positive results during monitoring. Device updates will begin as soon as possible to apply the fix.
- monitoring Aug 06, 2025, 12:38 PM UTC
We are continuing to monitor for any further issue.
- resolved Aug 08, 2025, 11:44 AM UTC
The fix showed positive results, and the rollout has started. We will continue monitoring to ensure stability.