Platform Science incident
Investigating service disruption: Fleetworks /FleetCockpit Application Login Issues
Platform Science experienced a minor incident on December 1, 2025 affecting Trace Processing and SOAP Integration, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2025, 09:56 AM UTC
We are currently investigating two related issues affecting FleetWors/Fleetcockpit applications: Login Failures (Fleetworks/Fleetcockpit): Users may experience difficulties logging into the application, potentially receiving an error message such as "Operation could not be processed." Unexpected Logouts (Fleetcockpit): Users who successfully log in may be unexpectedly logged out (session instability) while using the Fleetcockpit application. We're working hard to fix the issue and will update you as soon as we have more information. Thank you for your patience.
- monitoring Dec 01, 2025, 11:08 AM UTC
We are pleased to confirm that the issues affecting application login failures and unexpected logouts have been identified and resolved. Full stability for user sessions and the login process has been restored. Important Connection Advisory: Please be advised to use our Customer Hub to connect to our applications: https://portal.trimbletl.com Adjust any bookmarks you may have in your browser and point them to https://portal.trimbletl.com in stead. We apologize for any inconvenience this may cause. Please contact support if you have further questions.
- resolved Dec 01, 2025, 11:11 AM UTC
This incident has been resolved.