Platform Science experienced a minor incident on October 20, 2025 affecting Support Availability and External, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:51 AM UTC
We are currently investigating a partial service disruption affecting several services. Affected Services: Maps View (FleetWorks & FleetCockpit): The map display in FleetWorks and FleetCockpit is currently unavailable. Traffic Information: We are also experiencing issues with traffic information display on client devices. Telephone Support: Our phone support availability is currently degraded due to a telephone system issue. Workarounds: For Maps: Please use FleetCockpit Plus as an alternative. For Support: Please raise a support ticket via email for assistance. We apologize for the inconvenience and are working to resolve these issues as a high priority. We will provide an update as soon as more information is available.
- investigating Oct 20, 2025, 11:08 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 11:16 AM UTC
Our phone support availability is resolved.
- monitoring Oct 20, 2025, 11:56 AM UTC
Maps View (FleetWorks & FleetCockpit): The map display in FleetWorks and FleetCockpit and Traffic info on client devices is resolved. We will keep monitoring
- resolved Oct 20, 2025, 01:08 PM UTC
This incident has been resolved.