Platform Science incident
Transport & Logistics Service Interruption: Issue on devices synchronization
Platform Science experienced a minor incident on October 15, 2025 affecting FleetClient, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 01:10 PM UTC
Our team is investigating an issue on the following service(s): Device synchronization and traffic issue on Carcube and Truck4U We sincerely apologize for the service interruption and will provide further updates as soon as possible.
- monitoring Oct 15, 2025, 01:13 PM UTC
A fix has been implemented and we are monitoring the results
- identified Oct 15, 2025, 01:27 PM UTC
Synchronization issues are still observed for Carcube and Truck4U devices. Our engineering team is continuing the investigation to identify the remaining root cause and is preparing an additional fix
- monitoring Oct 15, 2025, 01:53 PM UTC
An additional fix has been deployed to address the remaining synchronization issues. Initial signs are positive, synchronization and data flow are gradually recovering. We’re now closely monitoring system metrics and device connections to confirm full stabilization. Further updates will be provided once the situation is fully validated.
- resolved Oct 15, 2025, 06:19 PM UTC
Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.