Platform Science incident
Transport & Logistics Service Interruption: Fleetworks
Platform Science experienced a major incident on October 7, 2025 affecting Trace Processing and SOAP Integration, lasting 23h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2025, 01:05 PM UTC
Our team is investigating an issue on the following service(s): FleetWorks , We will schedule a fix on this moment , devices could be offline. We sincerely apologize for the service interruption and will provide further updates as soon as possible.
- monitoring Oct 07, 2025, 01:20 PM UTC
The restart is completed we are monitoring the results
- investigating Oct 07, 2025, 01:55 PM UTC
There is an issue with processing messages and devices are offline. Our team is investigating the issue, we apologize for any inconvenience this may cause.
- identified Oct 07, 2025, 03:05 PM UTC
The situation is gradually improving ,more and more messages are being processed, and only a few devices remain offline. Further updates will be shared once the issue is fully resolved.
- monitoring Oct 07, 2025, 04:09 PM UTC
The traces are being processed correctly. The online status is still shown in red, but this has no impact. We’re continuing to investigate this in the meantime.
- monitoring Oct 08, 2025, 06:55 AM UTC
Trace processing remains stable and functional. A few devices are still showing as offline, and the online indicator is red, though this has no impact on operations. Our engineers are still investigating the display behavior.
- resolved Oct 08, 2025, 12:14 PM UTC
The previous issue with some devices showing as offline has been resolved, and the online status is now displaying correctly. Trace processing remains stable and fully functional. Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.