Issue with CamScan App Availability on Google Play Store

Update timeline

1. investigating Oct 29, 2025, 02:23 PM UTC

   We are currently investigating an issue where our CamScan app is temporarily unavailable for new downloads or updates from the Google Play Store. This issue was identified on October 29, 2025. Our team has confirmed the app was removed, which we are actively working to resolve. Immediate Actions for Users & Administrators For All Existing Users (BYOD and TAM) - DO NOT UNINSTALL THE APP: If you have the CamScan app currently installed on your device, please do not remove or uninstall it. You can continue to use the app as normal. - REINSTALLS: If you uninstall the app, you will not be able to reinstall it from the Google Play Store until this issue is resolved. For IT Administrators & Technical Users - DO NOT REPROVISION: Please do not attempt to manually install the app using ADB (Android Debug Bridge) or any other sideloading method. This is unsupported and may cause conflicts with the future resolution. - PAUSE NEW DEPLOYMENTS: We recommend pausing any new device rollouts or provisioning workflows that depend on installing CamScan from the Google Play Store

2. identified Oct 30, 2025, 06:27 PM UTC

   Following our investigation, we are currently waiting for Google to take action to make the CamScan app available in the Play Store again.

3. identified Nov 03, 2025, 04:11 PM UTC

   We’re closely following up with Google regarding the CamScan app’s status on the Play Store. The process is ongoing, and we’ll share further updates once Google’s action is completed.

4. identified Nov 06, 2025, 02:46 PM UTC

   We are still waiting for Google to lift the suspension of the XPS CamScan app. In the meantime, we are exploring alternatives to ensure service continuity. Thank you for your patience and understanding.

5. identified Nov 13, 2025, 10:19 AM UTC

   We have made significant progress in ensuring service continuity. We are pleased to announce the creation of the XPS Media app. This new application is replacing the XPS Camscanner app. The XPS Media app is built on newer, more robust technology for improved performance, while providing all the same features you currently rely on. We are currently rolling out FleetXPS app version 3.27.6.0. This update is necessary to integrate and use the new XPS Media app. The new XPS Media app will be automatically added to the default policy. Instructions to manually add the new XPS Media app to custom policies have been provided directly to Managed Driver Experience admin users. Thank you for your continued patience and support.

6. monitoring Nov 20, 2025, 03:02 PM UTC

   We are actively progressing with the FleetXPS app rollout required for service continuity. We continue to monitor the deployment and performance closely. Thank you for your continued patience.

7. resolved Nov 21, 2025, 08:49 AM UTC

   The rollout of FleetXPS app version 3.27.6 is completed. All policies have been successfully updated to integrate the new XPS Media app, ensuring full service continuity and improved stability. Thank you for your patience and support.