Platform Science incident
Transport & Logistics Service Interruption on Integration Service
Platform Science experienced a major incident on July 9, 2025 affecting External, lasting 21h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 23, 2025, 01:47 PM UTC
[July 9, 2025 at 3:52 AM CEST]: Our team is investigating an issue on the following service(s): We are currently experiencing an issue with one of our integrators, who is not transmitting data to our systems. We sincerely apologise for the service interruption and will provide further updates as soon as possible. [July 9, 2025 at 8:09 AM CEST]: Service Interruption Affecting Service(s): Our partner is still working on a fix for this service interruption. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 10, 2025 at 1:34 AM CEST]: Service Interruption Affecting Service(s): A Fix has been implemented our partner and they are monitoring the results. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 10, 2025 at 1:40 AM CEST]: Service Interruption Affecting Service(s): Our integrator has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.