Platform Science incident
Transport & Logistics Service Interruption on Fleetworks Service
Platform Science experienced a major incident on July 10, 2025 affecting Trace Processing and SOAP Integration, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 23, 2025, 01:47 PM UTC
[July 10, 2025 at 2:06 AM CEST]: Our team is investigating an issue on the following service(s): Fleetworks We are experiencing an issue with ETA calculation on Trips. The calculated ETA value may be outdated or not show up We sincerely apologise for the service interruption and will provide further updates as soon as possible. [July 10, 2025 at 4:07 AM CEST]: Service Interruption Affecting Service(s): Fleetworks The issue has been identified and a fix is being implemented We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 11, 2025 at 4:36 AM CEST]: Service Interruption Affecting Service(s): Fleetworks We’ve identified the root cause and our teams are actively deploying a fix. Monitoring will follow once implementation is complete. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 11, 2025 at 4:03 PM CEST]: Service Interruption Affecting Service(s): Fleetworks A Fix has been implemented and we are monitoring the results. We apologise for any inconvenience this may cause. Please contact support if you have further questions. [July 14, 2025 at 2:31 AM CEST]: Service Interruption Affecting Service(s): Fleetworks Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.