Phreesia Outage History

We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.

Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

We are currently investigating an issue affecting the Phreesia Dashboard on Zone 5 that may be causing data and updates to not display as expected. At this time, users may need to manually refresh the page in order to see the most recent information. Engineering is actively investigating the issue. We will provide updates as more information becomes available.

We are currently investigating an issue that may be impacting multiple Phreesia services. Patients may be unable to complete payments within Phreesia, except through Mobile Wallet. Appointment Accelerator, ConnectOnCall and related Voice AI services may also be inaccessible or not functioning as expected. In addition, Access eForms clients hosted in the cloud may experience issues with their environment. Our Engineering team is actively investigating this issue with high priority. We will provide updates as more information becomes available.

We are currently monitoring an issue with Microsoft that is preventing some Phreesia users from receiving 2-Factor Authentication (2FA) emails sent to Outlook-based email addresses. Our team is actively investigating the impact and monitoring Microsoft’s progress toward resolution. At this time, users who have SMS-based 2FA already enabled may be able to authenticate successfully using text messages as an alternative. We will continue to provide updates as more information becomes available. Please follow https://status.cloud.microsoft/ for additional updates as well.

We are currently investigating an issue impacting imports and exports between Phreesia and PM/EMR systems. This disruption may result in delays or failures when data is exchanged. Our engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

We are currently investigating an issue affecting VoiceAI transcriptions for patient phone call voicemails. When a patient leaves a voicemail, the message should automatically appear in the VoiceAI Documentation Report as a transcription; however, these transcriptions are not displaying as expected. Users can still access the patient’s voicemail audio by selecting “Message” under the “Recordings” section of the Documentation Report. Our engineering team is actively working to identify the cause and restore functionality as quickly as possible. We will provide updates as more information becomes available.

We are currently investigating an issue affecting Logins and Dashboard performance for Zone 3. Our engineering team is actively working to identify the cause and restore access as quickly as possible. We will provide updates as more information becomes available.

Our third-party provider, Cloudflare, is having an ongoing incident and is actively investigating the root cause. We are currently experiencing intermittent issues affecting PhreesiaOnCall/VoiceAI (Daytime and After hours), Appointment Accelerator, and Payment Services (particularly manual card entry and card swipe transactions). We are seeing gradual improvements, but the situation remains unstable at this time. We will continue to monitor the situation closely and provide updates as more information becomes available.

Cloudflare continues to work on restoring their services. We continue to see issues affecting PhreesiaOnCall/VoiceAI (Daytime and After hours), Appointment Accelerator, and Payment Services (particularly manual card entry and card swipe transactions). In addition, this issue is affecting our ability to integrate to clients with eClinicalWorks (eCW) EHR. We will continue to monitor the situation closely and provide updates as more information becomes available.

We are currently experiencing a sporadic issue impacting users from logging into the Phreesia dashboard and causing errors when completing various actions in the dashboard. Our Engineering team is actively investigating and working to restore full performance. We have enabled our Auxiliary Payment System. For any transactions, please process them through https://payments.phreesia.net/ if you cannot access the Phreesia Dashboard. Please check back at this page for additional updates.

Our Engineering team has identified an issue impacting delays with patients moving between sections of the Dashboard on Zone 1. We're actively investigating and working to restore full performance. Thank you for your patience and we apologize for the inconvenience.

Our engineering team is currently investigating reports of issues accessing the Phreesia Dashboard. This includes delays with patients appearing on the Dashboard, or patients progressing through the dashboard. Please check back at this page for additional updates. We apologize for the inconvenience.

We are currently experiencing an issue impacting users from logging into the Phreesia dashboard and causing errors when completing various actions in the dashboard. Our Engineering team is actively investigating and working to restore full performance. We have enabled our Auxiliary Payment System. For any transactions please process them through our Auxiliary Payment System: https://payments.phreesia.net/ Please check back at this page for additional updates.

We are receiving reports of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to resolve the issue as quickly as possible.

We have identified the root cause of clients experiencing issues with the PadX Application not displaying on PadX rental devices. We are working closely with our vendor to re-install the application and restore functionality to these devices

Our phone system vendor is currently experiencing issues that may prevent clients from reaching a Phreesia Support agent by phone. We are working closely with our vendor to resolve the issue as quickly as possible. In the meantime, if you need assistance with a technical issue, please email [email protected] and a case will be opened automatically. We will provide further updates as more information becomes available.

We are currently experiencing an issue that may be causing sporadic errors when completing various actions in the Phreesia Dashboard. Our Engineering team is actively investigating and working to restore full performance. Please check back at this page for additional updates.

We are no longer seeing sporadic errors or login issues on the Phreesia Dashboard, with the exception of Zone 2. Clients in Zone 2 may continue to experience intermittent errors on the Dashboard or when attempting to log in. Our Engineering team is actively working to resolve the issue. We will provide further updates as more information becomes available.

The Phreesia Dashboard is now fully functional, and we are no longer seeing sporadic errors or login issues. However, we are continuing to investigate issues affecting other services: PADX and ArrivalsX – Some devices are experiencing firmware errors. Patient Chat – Outgoing messages are sending successfully, but incoming patient responses may be delayed. Our engineering team is actively working to resolve these issues, and we will provide further updates as more information becomes available.

The PADX and ArrivalsX issues are resolved. We are continuing to investigate issues affecting Patient Chat. Our engineering team is actively working to resolve, and we will provide further updates as more information becomes available.

Our engineering team is currently investigating intermittent delays with patient updates through the Phreesia Dashboard. This includes delays loading the Phreesia dashboard, patients appearing on the Dashboard, being able to take payments and/or patients progressing through the dashboard.

Our Engineering team is currently investigating delays with exporting information from Phreesia to your EMR/PM systems. Thank you and we apologize for the inconvenience, All Zones

Our engineering team is currently investigating reports of intermittent delays with patient updates through the Phreesia Dashboard. This includes delays with patients appearing on the Dashboard, or patients progressing through the dashboard. All Clients Zone 2

We are observing errors with E&B transactions going through the Eligible Clearinghouse. We have raised the issue to their team for investigation. The majority of E&B transactions should be unaffected and return successful responses.