Phreesia experienced a minor incident on September 4, 2025 affecting Phreesia Dashboard and Phreesia Dashboard and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 08:10 AM UTC
We are currently experiencing an issue that may be causing sporadic errors when completing various actions in the Phreesia Dashboard. Our Engineering team is actively investigating and working to restore full performance. Please check back at this page for additional updates.
- investigating Sep 04, 2025, 10:00 AM UTC
We are no longer seeing sporadic errors or login issues on the Phreesia Dashboard, with the exception of Zone 2. Clients in Zone 2 may continue to experience intermittent errors on the Dashboard or when attempting to log in. Our Engineering team is actively working to resolve the issue. We will provide further updates as more information becomes available.
- investigating Sep 04, 2025, 01:10 PM UTC
The Phreesia Dashboard is now fully functional, and we are no longer seeing sporadic errors or login issues. However, we are continuing to investigate issues affecting other services: PADX and ArrivalsX – Some devices are experiencing firmware errors. Patient Chat – Outgoing messages are sending successfully, but incoming patient responses may be delayed. Our engineering team is actively working to resolve these issues, and we will provide further updates as more information becomes available.
- investigating Sep 04, 2025, 01:29 PM UTC
The PADX and ArrivalsX issues are resolved. We are continuing to investigate issues affecting Patient Chat. Our engineering team is actively working to resolve, and we will provide further updates as more information becomes available.
- monitoring Sep 04, 2025, 02:07 PM UTC
Patient Chat issues are now resolved. We are no longer experiencing delays with inbound chat messages and delayed messages have been pushed through. Dashboard and Hardware performance remains stable. We will continue to monitor performance. Thank you and we apologize for the inconvenience.
- resolved Sep 05, 2025, 01:00 PM UTC
We continue to see stability in performance with the Phreesia Dashboard, Patient Chat and Hardware. Thank you and we apologize for the inconvenience.