Investigating Issues with Payments, ConnectOnCall, Voice AI, and Cloud eForms and Appointment Accelerator

Update timeline

1. investigating Feb 20, 2026, 06:45 PM UTC

   We are currently investigating an issue that may be impacting multiple Phreesia services. Patients may be unable to complete payments within Phreesia, except through Mobile Wallet. Appointment Accelerator, ConnectOnCall and related Voice AI services may also be inaccessible or not functioning as expected. In addition, Access eForms clients hosted in the cloud may experience issues with their environment. Our Engineering team is actively investigating this issue with high priority. We will provide updates as more information becomes available.

2. monitoring Feb 20, 2026, 07:39 PM UTC

   We have implemented a change to address the issue and are observing recovery across impacted services. Patients should now be able to complete payments through Phreesia. ConnectOnCall, Voice AI, Appointment Accelerator and cloud-hosted eForms environments are accessible and returning to expected performance. Our Engineering team continues to monitor closely to ensure stability. We will provide a final update once the issue is fully resolved.

3. resolved Feb 20, 2026, 08:47 PM UTC

   The issue impacting payments through Phreesia, ConnectOnCall, Voice AI, Appointment Accelerator, and cloud-hosted eForms environments has been resolved. All services are operating as expected, and we continue to see stability across impacted areas. Our Engineering team will maintain standard monitoring to ensure continued performance. Thank you for your patience while we worked to address this issue.