Phreesia experienced a minor incident on December 3, 2025 affecting VoiceAI Dashboard, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 05:03 PM UTC
We are currently investigating an issue affecting VoiceAI transcriptions for patient phone call voicemails. When a patient leaves a voicemail, the message should automatically appear in the VoiceAI Documentation Report as a transcription; however, these transcriptions are not displaying as expected. Users can still access the patient’s voicemail audio by selecting “Message” under the “Recordings” section of the Documentation Report. Our engineering team is actively working to identify the cause and restore functionality as quickly as possible. We will provide updates as more information becomes available.
- monitoring Dec 03, 2025, 07:41 PM UTC
Our engineering team has applied a fix to address the issue preventing voicemail transcriptions from appearing in the VoiceAI Documentation Report. Service is now operational, and new transcriptions should process as expected. We will continue to monitor system performance to ensure stability.
- resolved Dec 03, 2025, 09:51 PM UTC
We continue to see stability with voicemail transcriptions. Thank you for your patience while we worked to resolve this issue.