Phreesia experienced a minor incident on November 18, 2025 affecting Appointment Accelerator and VoiceAI Dashboard and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:43 PM UTC
Our third-party provider, Cloudflare, is having an ongoing incident and is actively investigating the root cause. We are currently experiencing intermittent issues affecting PhreesiaOnCall/VoiceAI (Daytime and After hours), Appointment Accelerator, and Payment Services (particularly manual card entry and card swipe transactions). We are seeing gradual improvements, but the situation remains unstable at this time. We will continue to monitor the situation closely and provide updates as more information becomes available.
- investigating Nov 18, 2025, 02:11 PM UTC
Cloudflare continues to work on restoring their services. We continue to see issues affecting PhreesiaOnCall/VoiceAI (Daytime and After hours), Appointment Accelerator, and Payment Services (particularly manual card entry and card swipe transactions). In addition, this issue is affecting our ability to integrate to clients with eClinicalWorks (eCW) EHR. We will continue to monitor the situation closely and provide updates as more information becomes available.
- identified Nov 18, 2025, 02:47 PM UTC
Cloudflare has deployed a change and we are seeing gradual recovery to the affected components. We will continue to monitor the situation closely and provide updates as more information becomes available.
- monitoring Nov 18, 2025, 03:21 PM UTC
We are now seeing performance return to normal across impacted services, including PhreesiaOnCall/VoiceAI (Daytime and After Hours), Appointment Accelerator, Payment Services (manual card entry and card swipe), and our ability to integrate with the eClinicalWorks (eCW) EHR. We will continue to monitor system performance closely to ensure full stability. If any further issues arise, we will provide additional updates.
- resolved Nov 18, 2025, 05:20 PM UTC
System performance has remained stable following Cloudflare’s remediation efforts. All affected services — including PhreesiaOnCall/VoiceAI (Daytime and After Hours), Appointment Accelerator, Payment Services (manual card entry and card swipe), and eClinicalWorks (eCW) integrations — are now fully operational. Thank you for your patience while this issue was resolved.