Phreesia incident

Microsoft Incident Impacting 2FA Email Delivery Issue

Notice Resolved View vendor source →

Phreesia experienced a notice incident on January 22, 2026 affecting Phreesia Dashboard and Phreesia Dashboard and 1 more component, lasting 16h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:14 PM UTC
Resolved
Jan 23, 2026, 02:02 PM UTC
Duration
16h 47m
Detected by Pingoru
Jan 22, 2026, 09:14 PM UTC

Affected components

Phreesia DashboardPhreesia DashboardPhreesia DashboardPhreesia DashboardPhreesia DashboardPhreesia Dashboard

Update timeline

  1. investigating Jan 22, 2026, 09:14 PM UTC

    We are currently monitoring an issue with Microsoft that is preventing some Phreesia users from receiving 2-Factor Authentication (2FA) emails sent to Outlook-based email addresses. Our team is actively investigating the impact and monitoring Microsoft’s progress toward resolution. At this time, users who have SMS-based 2FA already enabled may be able to authenticate successfully using text messages as an alternative. We will continue to provide updates as more information becomes available. Please follow https://status.cloud.microsoft/ for additional updates as well.

  2. resolved Jan 23, 2026, 02:02 PM UTC

    Microsoft has resolved their issue which impacted emails sent to Outlook-based email addresses. We can confirm that users logging in to the Phreesia Dashboard are able to receive their 2-Factor Authentication emails without issues.