Phreesia experienced a minor incident on September 5, 2025 affecting Phone System, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 08:16 PM UTC
Our phone system vendor is currently experiencing issues that may prevent clients from reaching a Phreesia Support agent by phone. We are working closely with our vendor to resolve the issue as quickly as possible. In the meantime, if you need assistance with a technical issue, please email [email protected] and a case will be opened automatically. We will provide further updates as more information becomes available.
- monitoring Sep 05, 2025, 09:14 PM UTC
Our phone system vendor has implemented a fix, and inbound and outbound calls to Phreesia Support are now working as expected. We will continue to monitor closely to ensure stability. Thank you for your patience, and we appreciate your understanding while this was being addressed.
- resolved Sep 05, 2025, 11:59 PM UTC
This incident has been resolved.