Phreesia incident

E&B Transaction Errors Through Eligible Clearinghouse

Minor Resolved View vendor source →

Phreesia experienced a minor incident on June 4, 2025 affecting Eligibility and Benefits API, lasting 9h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 03:03 AM UTC
Resolved
Jun 04, 2025, 12:57 PM UTC
Duration
9h 54m
Detected by Pingoru
Jun 04, 2025, 03:03 AM UTC

Affected components

Eligibility and Benefits API

Update timeline

  1. investigating Jun 04, 2025, 03:03 AM UTC

    We are observing errors with E&B transactions going through the Eligible Clearinghouse. We have raised the issue to their team for investigation. The majority of E&B transactions should be unaffected and return successful responses.

  2. resolved Jun 04, 2025, 12:57 PM UTC

    We are no longer seeing errors with E&B transactions going through the Eligible Clearinghouse. Eligible was able to resolve the issue this morning.