Pagero incident
Delay in the reception of Clearance Responses - Turkey
Pagero experienced a minor incident on July 23, 2025 affecting Pagero Online, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2025, 06:48 AM UTC
We are currently experiencing delays in the Turkey flow. To address this issue, we are actively communicating with our Clearance Partner and working together to resolve the problem as quickly as possible. In the meantime, we are closely monitoring the situation. Likewise, we apologize for any inconvenience this may cause, and we will give you an update as soon as possible. Thank you for your trust and understanding.
- monitoring Jul 23, 2025, 08:24 AM UTC
The Turkey flow is now functioning as expected; however, there is still a backlog that we are actively working to clear in collaboration with our partner. Please be assured that we are closely monitoring the situation and will keep you updated on any progress. Your understanding and patience are greatly appreciated as we work to resolve this matter promptly. Thank you for your continued trust and partnership.
- monitoring Jul 23, 2025, 12:23 PM UTC
We are continuously monitoring the situation and will keep you informed of any developments. We sincerely appreciate your understanding and patience as we strive to resolve this issue promptly. Thank you for your ongoing trust and partnership.
- monitoring Jul 23, 2025, 07:38 PM UTC
The situation is still under monitoring as we are in constant communications with our Clearance partner as well. We sincerely appreciate your understanding and patience as we strive to resolve this issue promptly. Thank you for your continued trust and partnership.
- investigating Jul 24, 2025, 06:28 AM UTC
We are facing delays with the Turkey flow. To tackle this, we are in constant communication with our Clearance Partner and collaborating to resolve the issue swiftly. During this period, we are keeping a close watch on the situation. We sincerely apologize for any inconvenience this may cause and will keep you updated promptly. Thank you for your patience and understanding.
- identified Jul 24, 2025, 10:25 AM UTC
The Turkey flow is now operating as anticipated, though we are addressing a backlog in partnership with our partner. Rest assured, we are keeping a close eye on the situation and will inform you of any advancements. We truly appreciate your understanding and patience as we strive to resolve this issue swiftly. Thank you for your ongoing trust and cooperation.
- resolved Jul 28, 2025, 08:03 AM UTC
As mentioned earlier, the flow is now operating correctly, and we can consider this matter resolved. We are continuing to address the backlog of duplicate application responses, but this does not impact the current functionality of the flow. We apologize for any inconvenience this may have caused and appreciate your understanding.