Ordergroove Outage History

Ordergroove is up right now

There were 3 Ordergroove outages since March 11, 2026 totaling 29h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ordergroove.com

Minor April 15, 2026

Analytics Data Delay

Detected by Pingoru
Apr 15, 2026, 05:11 PM UTC
Resolved
Apr 16, 2026, 12:44 PM UTC
Duration
19h 33m
Affected: Analytics & Reporting
Timeline · 2 updates
  1. identified Apr 15, 2026, 05:11 PM UTC

    We are currently experiencing a delay in our data pipelines. As a result, Analytics data is not updating at the usual 4 hour latency. At this time, the latest available data reflects activity up to 8:50 AM EST on April 15. Our team is actively working to resolve the issue, and we expect data freshness to return to normal within the next few hours. We will provide another update as soon as more information is available.

  2. resolved Apr 16, 2026, 12:44 PM UTC

    The issue causing delays in our data pipelines has been fully resolved. Analytics data is now processing as expected, and users should see data updating within the normal up to 4 hour latency window. We will continue to monitor the system to ensure stability, but no further impact is expected. Thank you for your patience.

Read the full incident report →

Major April 7, 2026

Webhook Delivery Delays

Detected by Pingoru
Apr 07, 2026, 01:15 AM UTC
Resolved
Apr 07, 2026, 03:12 AM UTC
Duration
1h 56m
Timeline · 2 updates
  1. investigating Apr 07, 2026, 01:15 AM UTC

    We are currently experiencing delays in webhook event delivery. Our team is actively investigating the issue and working to identify the root cause. No events are expected to be lost, but delivery may be delayed. We will provide an update as soon as we have more information or once mitigation steps are in place. Thank you for your patience.

  2. resolved Apr 07, 2026, 03:12 AM UTC

    Webhook delivery delays have been fully resolved, and all queues have been successfully cleared. Event processing has returned to normal levels, and all pending events have been delivered, no data was lost. Thank you for your patience while we worked through this.

Read the full incident report →

Minor March 11, 2026

Subscription creation delayed

Detected by Pingoru
Mar 11, 2026, 11:25 AM UTC
Resolved
Mar 11, 2026, 07:00 PM UTC
Duration
7h 34m
Affected: Ordergroove App - Subscription Creation & Webhooks
Timeline · 4 updates
  1. investigating Mar 11, 2026, 11:25 AM UTC

    We are currently investigating a delay with sending subscription data into Ordergroove for some of our Shopify stores. We will provide another update within the next 1 hour.

  2. identified Mar 11, 2026, 12:43 PM UTC

    We have resumed normal operation of sending real-time subscription events into Ordergroove and are now working on delayed events. Another update will be provided within 1 hour.

  3. identified Mar 11, 2026, 02:30 PM UTC

    We are continuing to work on delayed events and will provide another update once all the events have gone through.

  4. resolved Mar 11, 2026, 07:00 PM UTC

    The bulk of the delayed subscriptions have been identified and are queued up for delivery. We will provide additional details as they become available.

Read the full incident report →

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