Ordergroove incident

Partial Outage: SFTP Report Generation Delays

Major Resolved View vendor source →

Ordergroove experienced a major incident on December 1, 2025 affecting Analytics & Reporting, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 08:48 PM UTC
Resolved
Dec 02, 2025, 09:27 PM UTC
Duration
1d
Detected by Pingoru
Dec 01, 2025, 08:48 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Dec 01, 2025, 08:48 PM UTC

    We’re currently experiencing a partial outage affecting SFTP report generation. Some scheduled reports are not being generated or delivered as expected. Our team is actively investigating and working to restore functionality as quickly as possible.

  2. monitoring Dec 01, 2025, 10:31 PM UTC

    We have identified the issue, applied mitigating steps, and are monitoring

  3. monitoring Dec 02, 2025, 09:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 02, 2025, 09:27 PM UTC

    This incident has been resolved.