Ordergroove incident

Analytics page not loading consistently on Ordergroove Dashboard

Major Resolved View vendor source →

Ordergroove experienced a major incident on November 5, 2025 affecting Analytics & Reporting, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 05:16 PM UTC
Resolved
Nov 05, 2025, 10:49 PM UTC
Duration
5h 32m
Detected by Pingoru
Nov 05, 2025, 05:16 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Nov 05, 2025, 05:16 PM UTC

    We are currently investigation the issue. For some people the Analytics page is not currently loading on the Ordergroove dashboard

  2. resolved Nov 05, 2025, 10:49 PM UTC

    The incident has been resolved, and analytics is loading correctly for all accounts now.