Ordergroove incident
We are experiencing a performance degradation in the API response times
Resolved after 1 hour 56 minutes, affecting Subscription Creation and APIs and 1 more, on January 21, 2026.
The issue is resolved, and all services are operating normally. We apologize for the inconvenience and will publish a post-mortem within 24 hours which will be available via our CS team.
Affected components
Update timeline
- investigating Jan 21, 2026, 06:22 PM UTC
We are currently investigating response latency and will have an update in about 30 minutes.
- monitoring Jan 21, 2026, 06:32 PM UTC
We have identified and mitigated the effects of the latency. We are monitoring the performance of the system.
- investigating Jan 21, 2026, 07:05 PM UTC
There is an ongoing spike in failed API responses. We are investigating again.
- monitoring Jan 21, 2026, 07:45 PM UTC
We have identified a secondary cause of latency and addressed the issue. We are monitoring the system and will post an update shortly.
- resolved Jan 21, 2026, 08:18 PM UTC
The issue is resolved, and all services are operating normally. We apologize for the inconvenience and will publish a post-mortem within 24 hours which will be available via our CS team.
Your product runs on more than Ordergroove
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services