Ordergroove experienced a minor incident on March 11, 2026 affecting Ordergroove App - Subscription Creation & Webhooks, lasting 7h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2026, 11:25 AM UTC
We are currently investigating a delay with sending subscription data into Ordergroove for some of our Shopify stores. We will provide another update within the next 1 hour.
- identified Mar 11, 2026, 12:43 PM UTC
We have resumed normal operation of sending real-time subscription events into Ordergroove and are now working on delayed events. Another update will be provided within 1 hour.
- identified Mar 11, 2026, 02:30 PM UTC
We are continuing to work on delayed events and will provide another update once all the events have gone through.
- resolved Mar 11, 2026, 07:00 PM UTC
The bulk of the delayed subscriptions have been identified and are queued up for delivery. We will provide additional details as they become available.