Resolved after 7 hours 9 minutes, affecting Ordergroove App - Subscription Creation & Webhooks, on November 4, 2025.
The short-term fix has been rolled out to all affected merchants and product status is actively being updated in our system back to in stock for products where inventory is not tracked within Shopify.
Affected components
Update timeline
- monitoring Nov 04, 2025, 11:44 PM UTC
On November 1st, there was an update to the data being sent over from Shopify which negatively impacted our ability to mark products as in stock in our system. The issue only affects products where inventory is not tracked within Shopify. We have been working since then to implement a short-term solutions and have been rolling it out gradually to all merchants who we found to have been impacted by this change. This short-term fix requires our platform to pull additional product details from Shopify so we have been very gradually rolling it out and measuring system performance. We are going to provide another update as soon as this short-term fix has been rolled out to all stores.
- resolved Nov 05, 2025, 06:54 AM UTC
The short-term fix has been rolled out to all affected merchants and product status is actively being updated in our system back to in stock for products where inventory is not tracked within Shopify.
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