Ordergroove experienced a minor incident on September 1, 2026 affecting Subscription Offers and Subscription Creation and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Subscription OffersSubscription CreationOrder PlacementAPIsAdmin Dashboard (previously RC3)Analytics & Reporting
Update timeline
- investigating Sep 01, 2026, 03:49 PM UTC
Our hosting provider is experiencing a system-wide network degradation which is affecting Ordergroove systems. All systems are still operational but are experiencing additional latency. We are actively working through this incident and will provide further updates shortly.
- resolved Sep 01, 2026, 04:19 PM UTC
Our hosting provider has implemented a network-level mitigation and our systems are back in full operational order. We are going to continue to monitor our systems and provide further updates as needed.