Optimizely Outage History

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Optimizely had 92 outages in the last 2 years totaling 1009h 29m of downtime — averaging 3.8 incidents per month.

There were 92 Optimizely outages since October 10, 2025 totaling 1009h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.optimizely.com

Minor March 3, 2026

Increased error rate when updated Shared or Variation Code with long custom code solutions

Detected by Pingoru
Mar 03, 2026, 11:52 AM UTC
Resolved
Mar 03, 2026, 01:09 PM UTC
Duration
1h 17m
Affected: Snippet Building
Timeline · 3 updates
  1. investigating Mar 03, 2026, 11:52 AM UTC

    We are currently investigating an issue in Web Experimentation that is preventing some users from updating Shared Code or Variation Code with long custom code solutions.

  2. monitoring Mar 03, 2026, 12:26 PM UTC

    We have addressed a validation limitation that was preventing longer custom code solutions from being applied to experiments and campaigns.

  3. resolved Mar 03, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

Asset Visibility Issues in CMP DAM

Detected by Pingoru
Feb 06, 2026, 09:07 PM UTC
Resolved
Feb 07, 2026, 09:26 AM UTC
Duration
12h 18m
Affected: Library
Timeline · 3 updates
  1. investigating Feb 06, 2026, 09:07 PM UTC

    We are currently investigating an issue affecting the visibility of assets within CMP DAM for a subset of customers. This includes assets uploaded directly as well as those added through task completion. Our Engineering team is actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates here as more information becomes available. Thank you for your patience while we work to resolve this matter.

  2. monitoring Feb 06, 2026, 11:21 PM UTC

    A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.

  3. resolved Feb 07, 2026, 09:26 AM UTC

    The incident has been resolved.

Read the full incident report →

Major February 6, 2026

Optimizely Graph - One of our EMEA production clusters have intermittent availability issues

Detected by Pingoru
Feb 06, 2026, 11:37 AM UTC
Resolved
Feb 06, 2026, 01:25 PM UTC
Duration
1h 47m
Affected: Optimizely Graph - EMEA Region
Timeline · 3 updates
  1. identified Feb 06, 2026, 12:58 PM UTC

    We are experiencing intermittent availability for the Optimizely Graph service, for one of the EMEA production clusters. Our team is working on mitigating actions. We'll provide new updates.

  2. monitoring Feb 06, 2026, 01:10 PM UTC

    Cluster is back to a healthy state and we keep monitoring closely.

  3. resolved Feb 06, 2026, 01:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Search & Navigation Incident - Intermittent failed request for US East cluster

Detected by Pingoru
Feb 03, 2026, 04:42 AM UTC
Resolved
Feb 03, 2026, 09:37 AM UTC
Duration
4h 55m
Affected: Optimizely Graph - NA Region
Timeline · 4 updates
  1. investigating Feb 03, 2026, 04:42 AM UTC

    We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.

  2. identified Feb 03, 2026, 04:48 AM UTC

    The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution. Thank you for your patience.

  3. monitoring Feb 03, 2026, 06:18 AM UTC

    A fix has been implemented and we are closely monitoring the results.

  4. resolved Feb 03, 2026, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 30, 2026

CMP: Task Creation And Accessibility Failure

Detected by Pingoru
Jan 30, 2026, 11:34 AM UTC
Resolved
Jan 30, 2026, 05:09 PM UTC
Duration
5h 34m
Affected: LibraryPlanRequestsOpen API
Timeline · 3 updates
  1. identified Jan 30, 2026, 11:34 AM UTC

    We’re currently investigating an issue affecting the creation of new tasks and access to previously created tasks within CMP. Our Engineering team has identified a likely root cause and is actively working toward a resolution. Further updates will be shared as more information becomes available.

  2. monitoring Jan 30, 2026, 01:43 PM UTC

    We have implemented a solution and impacted features should now function as intended. We will continue to monitor the platform to ensure sustained reliability.

  3. resolved Jan 30, 2026, 05:09 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor January 16, 2026

Delayed delivery of some emails (affected domains: gmail.com and gmx.de)

Detected by Pingoru
Jan 16, 2026, 09:27 AM UTC
Resolved
Jan 16, 2026, 05:09 PM UTC
Duration
7h 42m
Affected: E-mail dispatch
Timeline · 6 updates
  1. investigating Jan 16, 2026, 09:27 AM UTC

    A part of the emails for recipients addressed to gmail.com and gmx.de are delivered with a delay. (Emails won't be lost.) We are currently investigating.

  2. investigating Jan 16, 2026, 10:22 AM UTC

    We've rerouted emails from the impacted part of our sending infrastructure to the not impacted part. New emails shouldn't be delayed anymore, but queued emails still need to be processed. We're still looking for the underlying cause of the delay.

  3. identified Jan 16, 2026, 10:39 AM UTC

    We've identified the underlying problem. The queued/delayed emails are being delivered now.

  4. monitoring Jan 16, 2026, 11:31 AM UTC

    Email delivery works again without any delays since around 10:39 UTC (mitigation applied to last system). We are monitoring the systems.

  5. monitoring Jan 16, 2026, 02:11 PM UTC

    The underlying error has been corrected. We started to route a small part of outgoing emails back to the affected systems and verified that performance is fine again. We'll keep monitoring the systems closely as we slowly restore the original setup.

  6. resolved Jan 16, 2026, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2026

CMS Saas (Headless) - Intermittent deployment errors

Detected by Pingoru
Jan 07, 2026, 03:37 PM UTC
Resolved
Jan 07, 2026, 11:01 PM UTC
Duration
7h 23m
Affected: Australia EastNorth EuropeEast USUAE NorthEast US 2
Timeline · 3 updates
  1. investigating Jan 07, 2026, 03:37 PM UTC

    We are currently investigating an ongoing intermittent issue with CMS Headless deployments, wherein some customers may encounter a site is blocked error. We will provide additional updates as soon as they become available. Thank you for your patience!

  2. monitoring Jan 07, 2026, 06:33 PM UTC

    We have identified the underlying concern for affected customers, and the team is actively applying mitigations. There have been no further reports of ongoing trouble, and we will continue to monitor.

  3. resolved Jan 07, 2026, 11:01 PM UTC

    This incident has been Resolved with no further reports of widespread difficulty.

Read the full incident report →

Minor January 6, 2026

CMP: CMP DAM Asset and Folder Visibility

Detected by Pingoru
Jan 06, 2026, 08:48 PM UTC
Resolved
Jan 07, 2026, 08:55 PM UTC
Duration
1d
Affected: Library
Timeline · 4 updates
  1. investigating Jan 06, 2026, 08:48 PM UTC

    We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.

  2. investigating Jan 07, 2026, 07:04 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 07, 2026, 10:29 AM UTC

    A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.

  4. resolved Jan 07, 2026, 08:55 PM UTC

    This incident has been fully resolved, and the service has been operating normally since the fix was implemented.

Read the full incident report →

Minor January 2, 2026

Content Marketing Platform (CMP) Library: Asset Visibility in CMP DAM

Detected by Pingoru
Jan 02, 2026, 11:43 AM UTC
Resolved
Jan 04, 2026, 10:06 AM UTC
Duration
1d 22h
Affected: Library
Timeline · 5 updates
  1. investigating Jan 02, 2026, 11:43 AM UTC

    We are currently investigating an issue affecting the visibility of newly uploaded assets within the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.

  2. investigating Jan 02, 2026, 04:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 03, 2026, 09:43 AM UTC

    Our engineering teams remain fully engaged and are continuing a focused investigation into the issue.

  4. monitoring Jan 03, 2026, 03:24 PM UTC

    We have deployed a targeted fix addressing the reported issue, and the impacted functionality should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.

  5. resolved Jan 04, 2026, 10:06 AM UTC

    This incident has been fully resolved, and the service has been operating normally since the fix was implemented. The root cause was traced to an anomalous use-case for a particular CMP instance, where our assets database faced an unusual amount of load (500k asset lineage entries for a particular asset) causing delays in data replication in our Elasticsearch instances which resulted in uploaded assets not being visible, as well as slowness/504 errors in our asset public API endpoints. We have taken corrective actions and are implementing additional preventive measures to reduce the likelihood of similar incidents occurring in the future.

Read the full incident report →

Minor December 19, 2025

Brief service interruption due to network availability

Detected by Pingoru
Dec 19, 2025, 11:47 AM UTC
Resolved
Dec 19, 2025, 02:04 PM UTC
Duration
2h 16m
Affected: Australia EastNorth EuropeCanada EastAustralia SoutheastWest EuropeCanada CentralJapan EastNorway EastEast USSoutheast AsiaSweden CentralEast US 2UK SouthNorth Central USUAE NorthWest USWest US 2
Timeline · 8 updates
  1. monitoring Dec 19, 2025, 11:47 AM UTC

    A subset of Optimizely customers experienced a short service interruption due to a network availability issue reported by our third-party provider, Cloudflare. The issue has cleared, and we are not currently observing any site outages. Cloudflare is investigating intermittent network performance issues, and we are monitoring closely for any further impact.

  2. identified Dec 19, 2025, 12:06 PM UTC

    While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow.

  3. investigating Dec 19, 2025, 12:06 PM UTC

    Cloudflare continuing to investigate this issue and we are monitoring closely for any further impact.

  4. identified Dec 19, 2025, 12:19 PM UTC

    While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow. Thank you for your patience!

  5. monitoring Dec 19, 2025, 12:42 PM UTC

    Cloudflare implemented a fix and we are monitoring the results. Thank you for your patience!

  6. monitoring Dec 19, 2025, 01:10 PM UTC

    Cloudflare have entered an extended observation period to ensure the integrity of the fix. Thank you for your patience!

  7. monitoring Dec 19, 2025, 01:48 PM UTC

    Cloudflare continuing to monitor for any further issues. Thank you for your patience!

  8. resolved Dec 19, 2025, 02:04 PM UTC

    Incident has been resolved by Cloudflare.

Read the full incident report →

Minor December 16, 2025

Optimizely Data Platform - Degraded data processing in EMEA region

Detected by Pingoru
Dec 16, 2025, 05:00 AM UTC
Resolved
Dec 16, 2025, 10:11 PM UTC
Duration
17h 11m
Affected: ODP ApplicationData Ingestion and ProcessingCore App Experiences
Timeline · 5 updates
  1. investigating Dec 16, 2025, 11:20 AM UTC

    We are observing data processing lag in the EU region.

  2. identified Dec 16, 2025, 11:27 AM UTC

    One of your vendors is experiencing issues with data ingestion and querying. The vendor is working on resolving the problem.

  3. monitoring Dec 16, 2025, 02:38 PM UTC

    Our vendor has implemented a solution to address the problem, and we are seeing significant improvements as they work through the resolution steps. We will continue to monitor the system closely.

  4. monitoring Dec 16, 2025, 10:01 PM UTC

    We are continuing to monitor the health of the service

  5. resolved Dec 16, 2025, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 11, 2025

CMP Library: Uploaded assets hidden following a page refresh

Detected by Pingoru
Dec 11, 2025, 05:10 PM UTC
Resolved
Dec 12, 2025, 12:57 PM UTC
Duration
19h 47m
Affected: Library
Timeline · 3 updates
  1. investigating Dec 11, 2025, 05:10 PM UTC

    Our team is currently investigating an issue impacting the visibility of uploaded assets in the CMP DAM. We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available. Thank you for your patience and understanding.

  2. investigating Dec 11, 2025, 05:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 12:57 PM UTC

    Our team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This incident is now resolved.

Read the full incident report →

Minor December 11, 2025

Search & Navigation Incident - North Europe region

Detected by Pingoru
Dec 11, 2025, 06:29 AM UTC
Resolved
Dec 12, 2025, 01:16 PM UTC
Duration
1d 6h
Affected: North Europe
Timeline · 4 updates
  1. investigating Dec 11, 2025, 06:29 AM UTC

    We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in North Europe region. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

  2. identified Dec 11, 2025, 06:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 11, 2025, 06:48 AM UTC

    A fix has been implemented and we are closely monitoring the results.

  4. resolved Dec 12, 2025, 01:16 PM UTC

    This issue have been resolved.

Read the full incident report →

Minor December 10, 2025

SaaS CMS experiencing degraded performance

Detected by Pingoru
Dec 10, 2025, 01:29 AM UTC
Resolved
Dec 11, 2025, 10:03 AM UTC
Duration
1d 8h
Affected: Australia EastNorth EuropeEast USUAE NorthEast US 2
Timeline · 8 updates
  1. investigating Dec 10, 2025, 01:29 AM UTC

    Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application. We will continue to share the update once it is available. Thank you for your patience.

  2. investigating Dec 10, 2025, 07:22 AM UTC

    A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

  3. investigating Dec 10, 2025, 09:43 AM UTC

    We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

  4. identified Dec 10, 2025, 11:45 AM UTC

    The issue has been identified and a fix is being implemented. Thank you for your patience!

  5. monitoring Dec 10, 2025, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

  6. monitoring Dec 10, 2025, 02:08 PM UTC

    We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

  7. monitoring Dec 10, 2025, 03:38 PM UTC

    We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

  8. resolved Dec 11, 2025, 10:03 AM UTC

    The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.

Read the full incident report →

Critical December 8, 2025

ODP Event ingestion down in US

Detected by Pingoru
Dec 08, 2025, 07:35 PM UTC
Resolved
Dec 08, 2025, 08:12 PM UTC
Duration
36m
Affected: Event CollectionData Ingestion and Processing
Timeline · 2 updates
  1. investigating Dec 08, 2025, 07:35 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 08, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 8, 2025

nuget.optimizely.com is unavailable

Detected by Pingoru
Dec 08, 2025, 07:29 AM UTC
Resolved
Dec 08, 2025, 08:46 AM UTC
Duration
1h 16m
Affected: Nuget CMS/Commerce package feed - nuget.optimizely.com
Timeline · 3 updates
  1. investigating Dec 08, 2025, 07:29 AM UTC

    We are currently investigating an ongoing unavailability issue with nuget.optimizely.com. We will provide more updates as soon as they become available. Thank you for your patience.

  2. monitoring Dec 08, 2025, 07:34 AM UTC

    A fix has been implemented and we are closely monitoring the results.

  3. resolved Dec 08, 2025, 08:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services

Detected by Pingoru
Dec 05, 2025, 09:05 AM UTC
Resolved
Dec 05, 2025, 09:50 AM UTC
Duration
45m
Affected: SingaporeNorway EastCanada EastOptimizely main website - Optimizely.comSweden CentralUS EastAustralia EastWorld Developer Forum - world.optimizely.comSupport Portal - optimizely.com/supportUK SouthUS WestNuget CMS/Commerce package feed - nuget.optimizely.comNorth EuropeSearch & Navigation Demo Portal - find.optimizely.com
Timeline · 5 updates
  1. investigating Dec 05, 2025, 09:05 AM UTC

    Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services. Further detail will be provided as more information becomes available.

  2. monitoring Dec 05, 2025, 09:14 AM UTC

    A fix has been implemented by Cloudflare. We are monitoring the results.

  3. monitoring Dec 05, 2025, 09:29 AM UTC

    Cloudflare Resolved their incident. We continue close monitoring of Optimizely service health.

  4. resolved Dec 05, 2025, 09:50 AM UTC

    Optimizely’s monitoring confirm continuous service health since 09:12 (UTC). Incident Resolved.

  5. postmortem Dec 05, 2025, 10:32 AM UTC

    ## Cloudflare service issues, impacting multiple Optimizely services - December 5, 2025 An initial root cause has been provided by our third-party vendor, Cloudflare, [https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q](https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q) A recent change to how Cloudflare’s Web Application Firewall parses requests temporarily caused portions of Cloudflare’s network to become unavailable. The issue lasted from December 05, 2025 - 08:56 \(UTC\) to December 05, 2025 - 09:12 \(UTC\). Cloudflare informs that this was not an attack; the change was deployed to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. For the final Post Mortem of the Cloudflare outage on December 5, 2025, we refer to Cloudflare's published Post Mortem, [https://blog.cloudflare.com/5-december-2025-outage/](https://blog.cloudflare.com/5-december-2025-outage/)

Read the full incident report →

Minor December 3, 2025

Search & Navigation - Intermittent disturbance for a subset of US East INTE, PREP environments

Detected by Pingoru
Dec 03, 2025, 03:15 PM UTC
Resolved
Dec 03, 2025, 10:03 PM UTC
Duration
6h 48m
Affected: US East
Timeline · 4 updates
  1. investigating Dec 03, 2025, 03:15 PM UTC

    We are having intermittent disturbance for a subset of customers INTE, PREP environments. Customers may experience increases in latency, failed requests or index operations not working. We continue with close monitoring and managing mitigating actions.

  2. investigating Dec 03, 2025, 05:30 PM UTC

    Investigation ongoing. Intermittent disturbance for some customers may still be realized in the INTE and PREP environments until fully resolved.

  3. monitoring Dec 03, 2025, 08:16 PM UTC

    Impacted cluster has returned to a green state, and we continue to monitor for further faults.

  4. resolved Dec 03, 2025, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

Issue impacting Content Manager for CMS SaaS

Detected by Pingoru
Nov 25, 2025, 12:48 PM UTC
Resolved
Nov 25, 2025, 06:37 PM UTC
Duration
5h 49m
Affected: Australia EastNorth EuropeEast USUAE NorthEast US 2
Timeline · 3 updates
  1. investigating Nov 25, 2025, 12:48 PM UTC

    We are currently investigating an issue impacting Content Manager for CMS SaaS. It affects all three CMS instances. We will provide additional updates as soon they are available.

  2. identified Nov 25, 2025, 01:54 PM UTC

    The issue has been identified and we are monitoring. Limited set of customers are impacted. We will provide updates as soon they are available. Thank you for your patience!

  3. resolved Nov 25, 2025, 06:37 PM UTC

    This incident has been resolved

Read the full incident report →

Major November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru
Nov 18, 2025, 11:57 AM UTC
Resolved
Nov 18, 2025, 06:57 PM UTC
Duration
7h
Affected: Australia EastNorth EuropeCanada EastSingaporeNorway EastCanada EastContent Recommendations APIContent Recommendations APIContent Recommendations APIApplication UIOptimizely IdentityContent Recommendations APIOptimizely main website - Optimizely.comAustralia EastNorth EuropeEast USAustralia SoutheastWest EuropeCanada CentralSweden CentralUS EastAustralia EastContent Recommendations Management InterfaceContent Recommendations Management InterfaceContent Recommendations Management InterfaceDatafile Build ServiceSnippet DeliveryOptimizely Admin CenterContent Recommendations Management InterfaceUAE NorthEast US 2Japan EastNorway EastEast USUK SouthUS WestSDKsSnippet BuildingSoutheast AsiaSweden CentralEast US 2North EuropeResults PageUK SouthNorth Central USEvent PipelineApp UIUAE NorthWest USDigital Experience Cloud Service - Management PortalOptimizely REST APIVisual EditorWest US 2Experiment CollaborationFull Stack (Legacy)Preview ModeResults APIResults APIEvents APIEvent ExportOptimizely Graph - APAC RegionOptimizely Graph - EMEA RegionOptimizely Graph - NA RegionOptimizely Graph - UAEN Region
Timeline · 19 updates

Read the full incident report →

Minor November 17, 2025

Search & Navigation - EMEA09 increased response time

Detected by Pingoru
Nov 17, 2025, 08:00 AM UTC
Resolved
Nov 18, 2025, 03:13 AM UTC
Duration
19h 12m
Affected: North Europe
Timeline · 8 updates
  1. investigating Nov 17, 2025, 08:00 AM UTC

    We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

  2. monitoring Nov 17, 2025, 09:15 AM UTC

    A workaround has been implemented and we are monitoring the results.

  3. investigating Nov 17, 2025, 10:37 AM UTC

    We are currently investigating this issue.

  4. investigating Nov 17, 2025, 11:31 AM UTC

    We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.

  5. investigating Nov 17, 2025, 12:37 PM UTC

    We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

  6. investigating Nov 17, 2025, 02:18 PM UTC

    The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

  7. investigating Nov 17, 2025, 03:47 PM UTC

    We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

  8. resolved Nov 18, 2025, 03:13 AM UTC

    The cluster response time returns to normal level. This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

DXP Management Portal deployment issues

Detected by Pingoru
Nov 10, 2025, 02:38 AM UTC
Resolved
Nov 10, 2025, 01:01 PM UTC
Duration
10h 23m
Affected: Digital Experience Cloud Service - Management Portal
Timeline · 6 updates
  1. investigating Nov 10, 2025, 02:38 AM UTC

    We are currently investigating ongoing deployment failures within DXP Management Portal (PaaS-portal), and therefore we recommend you to not start any new deployments at this time. We will provide more updates as soon as they become available. Thank you for your patience.

  2. identified Nov 10, 2025, 03:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 10, 2025, 04:16 AM UTC

    We are continuing to develop the code fix for the issue identified, and additional updates will be provided as they become available.

  4. identified Nov 10, 2025, 07:20 AM UTC

    Development of a fix continues for the issue we identified. We will provide additional updates as they become available.

  5. monitoring Nov 10, 2025, 11:42 AM UTC

    A fix was implemented around 11:00 (UTC) and we see that deployments have been successful since then. We will continue to monitor closely.

  6. resolved Nov 10, 2025, 01:01 PM UTC

    This incident has been resolved.

Read the full incident report →