Optimizely Outage History

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Optimizely had 60 outages in the last 2 years totaling 120h 10m of downtime — averaging 2.5 incidents per month.

There were 60 Optimizely outages since October 10, 2025 totaling 120h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.optimizely.com

Notice October 23, 2025

Intermittent Availability with Cloud license portal

Detected by Pingoru
Oct 23, 2025, 06:47 AM UTC
Resolved
Oct 23, 2025, 08:19 AM UTC
Duration
1h 31m
Timeline · 3 updates
  1. investigating Oct 23, 2025, 06:47 AM UTC

    We are currently investigating an availability issue with Cloud license portal. It can result in CMS backend license check failure and longer DXP provisioning. We will post additional updates when we have information available. Thank you for your patience.

  2. monitoring Oct 23, 2025, 07:36 AM UTC

    A workaround has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Search and Navigation issue with FIND EMEA09

Detected by Pingoru
Oct 21, 2025, 02:47 PM UTC
Resolved
Oct 21, 2025, 08:09 PM UTC
Duration
5h 21m
Affected: North Europe
Timeline · 2 updates
  1. monitoring Oct 21, 2025, 02:47 PM UTC

    A fix has been implemented and we are monitorng the results.

  2. resolved Oct 21, 2025, 08:09 PM UTC

    Performance has remained healthy and steady. This issue has been determined fully resolved.

Read the full incident report →

Minor October 21, 2025

Platform Health Event in US-West Region

Detected by Pingoru
Oct 21, 2025, 01:22 PM UTC
Resolved
Oct 21, 2025, 07:40 PM UTC
Duration
6h 17m
Affected: West USWest US 2
Timeline · 5 updates
  1. investigating Oct 21, 2025, 01:22 PM UTC

    We have identified an issue impacting the US-West region in which DXP customers may receive intermittent HTTP 500-level response codes, experience timeouts or high latency when accessing App Service (Web, Mobile, and API Apps), App Service (Linux), or Function deployments hosted in this region. Teams are working to mitigate impacts and are pursuing further information from the platform team.

  2. investigating Oct 21, 2025, 02:23 PM UTC

    The Platform team has acknowledged the issue and is actively investigating; the situation is being closely monitored, and updates will be provided as soon as they are made available.

  3. monitoring Oct 21, 2025, 02:48 PM UTC

    We are currently seeing sites recovering across the affected region, and we are closely monitoring performance as services stabilize.

  4. monitoring Oct 21, 2025, 05:17 PM UTC

    The Platform team has declared the issue mitigated. Site services are confirmed operational, but we will continue to monitor performance.

  5. resolved Oct 21, 2025, 07:40 PM UTC

    This issue has been declared fully resolved. No further impacts have occurred, and services remain healthy and stable.

Read the full incident report →

Minor October 20, 2025

Optimizely Data Platform & Optimizely Connect Platform - Data ingestion, export and campaigns issues - NA region

Detected by Pingoru
Oct 20, 2025, 11:46 AM UTC
Resolved
Oct 21, 2025, 02:38 PM UTC
Duration
1d 2h
Affected: Data Ingestion and ProcessingCampaignsOptimizely Connect Platform
Timeline · 6 updates
  1. identified Oct 20, 2025, 11:46 AM UTC

    Given that some of our vendors are still reporting performance issues, all continuous campaigns in NA region of ODP are paused.

  2. identified Oct 20, 2025, 01:46 PM UTC

    Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform services are still experiencing issues. As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.

  3. identified Oct 20, 2025, 04:41 PM UTC

    Our cloud platform and storage vendors are working on mitigation and are in the recovery process. However, some Data Platform and Connect Platform services are still experiencing issues. As a result, all continuous campaigns in the NA region of ODP are paused. Customers might also encounter data ingestion delays and failures when using the Export API or viewing data in the ODP App.

  4. monitoring Oct 21, 2025, 01:01 AM UTC

    A fix has been implemented, and we are monitoring the results.

  5. monitoring Oct 21, 2025, 09:42 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 21, 2025, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Content Marketing Platform returning 503

Detected by Pingoru
Oct 20, 2025, 07:58 AM UTC
Resolved
Oct 20, 2025, 11:21 AM UTC
Duration
3h 22m
Affected: LibraryEvent CollectionPlanData Ingestion and ProcessingRequestsCampaignsOpen APICore App ExperiencesAnalyticsOptimizely Connect Platform
Timeline · 3 updates
  1. investigating Oct 20, 2025, 07:58 AM UTC

    We are investigating an ongoing issue with AWS for Increased Error Rates and Latencies affecting Content Marketing Platform availability. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

  2. monitoring Oct 20, 2025, 09:33 AM UTC

    Our third party service provider has identified the cause and has applied initial mitigations. We are observing signs of recovery for our impacted services such as ODP, CMP, and Experimentation. We will continue to monitor the situation and provide additional update once available. Thanks for your patience.

  3. resolved Oct 20, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 19, 2025

Optimizely Data Platform - Data processing outage - EMEA Region

Detected by Pingoru
Oct 19, 2025, 11:39 AM UTC
Resolved
Oct 19, 2025, 03:42 PM UTC
Duration
4h 3m
Affected: Data Ingestion and Processing
Timeline · 4 updates
  1. investigating Oct 19, 2025, 01:39 PM UTC

    We are investigating the issue with data processing. Data collection and API are not affected.

  2. identified Oct 19, 2025, 01:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 19, 2025, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 19, 2025, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

Issue with Cloud license portal

Detected by Pingoru
Oct 16, 2025, 11:11 AM UTC
Resolved
Oct 16, 2025, 01:26 PM UTC
Duration
2h 15m
Affected: Digital Experience Cloud Service - Management Portal
Timeline · 5 updates
  1. investigating Oct 16, 2025, 11:11 AM UTC

    We are currently investigating issue with Cloud license portal. It can result in CMS backend license check may fail and longer DXP provisioning.

  2. identified Oct 16, 2025, 11:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2025, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 16, 2025, 11:59 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 16, 2025, 01:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 13, 2025

Optimizely NuGet Site Unavailability

Detected by Pingoru
Oct 13, 2025, 04:09 AM UTC
Resolved
Oct 13, 2025, 07:41 AM UTC
Duration
3h 31m
Affected: Nuget CMS/Commerce package feed - nuget.optimizely.com
Timeline · 3 updates
  1. investigating Oct 13, 2025, 04:09 AM UTC

    We are investigating an ongoing issue with one of the Optimizely public websites: nuget.optimizely.com where clients using the service will be experiencing high latency or 5xx-errors. We will provide additional updates as they become available. Thanks for your patience!

  2. monitoring Oct 13, 2025, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2025, 07:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

Search & Navigation - USEA01 Intermittent Performance Issue

Detected by Pingoru
Oct 10, 2025, 06:24 AM UTC
Resolved
Oct 10, 2025, 08:04 AM UTC
Duration
1h 40m
Affected: US East
Timeline · 3 updates
  1. investigating Oct 10, 2025, 06:24 AM UTC

    We are currently investigating an event that is intermittently impacting performance on the Search & Navigation service in the US region, [USEA01]. A subset of clients will be experiencing high latency or failed requests. We will post additional updates hourly or when we have information available. Thank you for your patience.

  2. monitoring Oct 10, 2025, 07:06 AM UTC

    The service has been restored and we're closely monitoring the service health.

  3. resolved Oct 10, 2025, 08:04 AM UTC

    This incident has been resolved.

Read the full incident report →