Optimizely incident

Search & Navigation - EMEA09 increased response time

Minor Resolved View vendor source →

Optimizely experienced a minor incident on November 17, 2025 affecting North Europe, lasting 19h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 08:00 AM UTC
Resolved
Nov 18, 2025, 03:13 AM UTC
Duration
19h 12m
Detected by Pingoru
Nov 17, 2025, 08:00 AM UTC

Affected components

North Europe

Update timeline

  1. investigating Nov 17, 2025, 08:00 AM UTC

    We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

  2. monitoring Nov 17, 2025, 09:15 AM UTC

    A workaround has been implemented and we are monitoring the results.

  3. investigating Nov 17, 2025, 10:37 AM UTC

    We are currently investigating this issue.

  4. investigating Nov 17, 2025, 11:31 AM UTC

    We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.

  5. investigating Nov 17, 2025, 12:37 PM UTC

    We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

  6. investigating Nov 17, 2025, 02:18 PM UTC

    The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

  7. investigating Nov 17, 2025, 03:47 PM UTC

    We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

  8. resolved Nov 18, 2025, 03:13 AM UTC

    The cluster response time returns to normal level. This incident has been resolved.