Optimizely incident

Performance issue with CMS Saas in all regions

Minor Resolved View vendor source →

Optimizely experienced a minor incident on November 20, 2025 affecting Australia East and North Europe and 1 more component, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 01:41 PM UTC
Resolved
Nov 24, 2025, 09:18 AM UTC
Duration
3d 19h
Detected by Pingoru
Nov 20, 2025, 01:41 PM UTC

Affected components

Australia EastNorth EuropeEast USUAE NorthEast US 2

Update timeline

  1. investigating Nov 20, 2025, 01:41 PM UTC

    We are currently investigating this issue.

  2. identified Nov 20, 2025, 02:41 PM UTC

    The issue has been identified and Engineering team is working on mitigation actions.

  3. identified Nov 20, 2025, 03:28 PM UTC

    We are continuing to work on a fix for this issue. Thank you for your patience!

  4. monitoring Nov 20, 2025, 05:19 PM UTC

    A fix has been implemented and the issue has been mitigated. We will continue to monitor the health of the service.

  5. monitoring Nov 21, 2025, 06:41 AM UTC

    We are continuing to monitor for any further issues. If the situation changes we will provide a new update.

  6. monitoring Nov 21, 2025, 10:00 AM UTC

    We still continuing to monitor for any further issues. If the situation changes we will provide a new update.

  7. monitoring Nov 21, 2025, 11:50 AM UTC

    We are continuing to monitor for any further issues. Thank you for your patience!

  8. monitoring Nov 21, 2025, 02:54 PM UTC

    We still continuing to monitor for any further issues. If the situation changes we will provide a new update. Thank you for your patience!

  9. monitoring Nov 21, 2025, 09:21 PM UTC

    We are continuing to monitor the health of the service

  10. resolved Nov 24, 2025, 09:18 AM UTC

    This incident has been resolved.