Optimizely incident

Optimizely Data Platform - Degraded data processing in EMEA region

Minor Resolved View vendor source →

Optimizely experienced a minor incident on December 16, 2025 affecting ODP Application and Data Ingestion and Processing and 1 more component, lasting 17h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 05:00 AM UTC
Resolved
Dec 16, 2025, 10:11 PM UTC
Duration
17h 11m
Detected by Pingoru
Dec 16, 2025, 05:00 AM UTC

Affected components

ODP ApplicationData Ingestion and ProcessingCore App Experiences

Update timeline

  1. investigating Dec 16, 2025, 11:20 AM UTC

    We are observing data processing lag in the EU region.

  2. identified Dec 16, 2025, 11:27 AM UTC

    One of your vendors is experiencing issues with data ingestion and querying. The vendor is working on resolving the problem.

  3. monitoring Dec 16, 2025, 02:38 PM UTC

    Our vendor has implemented a solution to address the problem, and we are seeing significant improvements as they work through the resolution steps. We will continue to monitor the system closely.

  4. monitoring Dec 16, 2025, 10:01 PM UTC

    We are continuing to monitor the health of the service

  5. resolved Dec 16, 2025, 10:11 PM UTC

    This incident has been resolved.