Optimizely incident

CMP Library: Uploaded assets hidden following a page refresh

Minor Resolved View vendor source →

Optimizely experienced a minor incident on December 11, 2025 affecting Library, lasting 19h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 05:10 PM UTC
Resolved
Dec 12, 2025, 12:57 PM UTC
Duration
19h 47m
Detected by Pingoru
Dec 11, 2025, 05:10 PM UTC

Affected components

Library

Update timeline

  1. investigating Dec 11, 2025, 05:10 PM UTC

    Our team is currently investigating an issue impacting the visibility of uploaded assets in the CMP DAM. We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available. Thank you for your patience and understanding.

  2. investigating Dec 11, 2025, 05:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 12:57 PM UTC

    Our team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This incident is now resolved.