- Detected by Pingoru
- Jan 06, 2026, 08:48 PM UTC
- Resolved
- Jan 07, 2026, 08:55 PM UTC
- Duration
- 1d
Affected: Library
Timeline · 4 updates
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investigating Jan 06, 2026, 08:48 PM UTC
We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.
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investigating Jan 07, 2026, 07:04 AM UTC
We are continuing to investigate this issue.
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monitoring Jan 07, 2026, 10:29 AM UTC
A targeted fix has been deployed, and the affected functionality is now operating as expected. Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.
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resolved Jan 07, 2026, 08:55 PM UTC
This incident has been fully resolved, and the service has been operating normally since the fix was implemented.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 11:43 AM UTC
- Resolved
- Jan 04, 2026, 10:06 AM UTC
- Duration
- 1d 22h
Affected: Library
Timeline · 5 updates
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investigating Jan 02, 2026, 11:43 AM UTC
We are currently investigating an issue affecting the visibility of newly uploaded assets within the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.
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investigating Jan 02, 2026, 04:07 PM UTC
We are continuing to investigate this issue.
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investigating Jan 03, 2026, 09:43 AM UTC
Our engineering teams remain fully engaged and are continuing a focused investigation into the issue.
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monitoring Jan 03, 2026, 03:24 PM UTC
We have deployed a targeted fix addressing the reported issue, and the impacted functionality should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.
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resolved Jan 04, 2026, 10:06 AM UTC
This incident has been fully resolved, and the service has been operating normally since the fix was implemented. The root cause was traced to an anomalous use-case for a particular CMP instance, where our assets database faced an unusual amount of load (500k asset lineage entries for a particular asset) causing delays in data replication in our Elasticsearch instances which resulted in uploaded assets not being visible, as well as slowness/504 errors in our asset public API endpoints. We have taken corrective actions and are implementing additional preventive measures to reduce the likelihood of similar incidents occurring in the future.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 11:47 AM UTC
- Resolved
- Dec 19, 2025, 02:04 PM UTC
- Duration
- 2h 16m
Affected: Australia EastNorth EuropeCanada EastAustralia SoutheastWest EuropeCanada CentralJapan EastNorway EastEast USSoutheast AsiaSweden CentralEast US 2UK SouthNorth Central USUAE NorthWest USWest US 2
Timeline · 8 updates
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monitoring Dec 19, 2025, 11:47 AM UTC
A subset of Optimizely customers experienced a short service interruption due to a network availability issue reported by our third-party provider, Cloudflare. The issue has cleared, and we are not currently observing any site outages. Cloudflare is investigating intermittent network performance issues, and we are monitoring closely for any further impact.
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identified Dec 19, 2025, 12:06 PM UTC
While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow.
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investigating Dec 19, 2025, 12:06 PM UTC
Cloudflare continuing to investigate this issue and we are monitoring closely for any further impact.
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identified Dec 19, 2025, 12:19 PM UTC
While the earlier issue appeared resolved, we have since received additional alerts indicating intermittent availability issues for a subset of customers. Cloudflare continues to investigate network performance issues that may result in unexpected errors. We are actively monitoring and working to mitigate any customer impact. More updates to follow. Thank you for your patience!
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monitoring Dec 19, 2025, 12:42 PM UTC
Cloudflare implemented a fix and we are monitoring the results. Thank you for your patience!
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monitoring Dec 19, 2025, 01:10 PM UTC
Cloudflare have entered an extended observation period to ensure the integrity of the fix. Thank you for your patience!
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monitoring Dec 19, 2025, 01:48 PM UTC
Cloudflare continuing to monitor for any further issues. Thank you for your patience!
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resolved Dec 19, 2025, 02:04 PM UTC
Incident has been resolved by Cloudflare.
Read the full incident report →
- Detected by Pingoru
- Dec 16, 2025, 05:00 AM UTC
- Resolved
- Dec 16, 2025, 10:11 PM UTC
- Duration
- 17h 11m
Affected: ODP ApplicationData Ingestion and ProcessingCore App Experiences
Timeline · 5 updates
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investigating Dec 16, 2025, 11:20 AM UTC
We are observing data processing lag in the EU region.
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identified Dec 16, 2025, 11:27 AM UTC
One of your vendors is experiencing issues with data ingestion and querying. The vendor is working on resolving the problem.
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monitoring Dec 16, 2025, 02:38 PM UTC
Our vendor has implemented a solution to address the problem, and we are seeing significant improvements as they work through the resolution steps. We will continue to monitor the system closely.
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monitoring Dec 16, 2025, 10:01 PM UTC
We are continuing to monitor the health of the service
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resolved Dec 16, 2025, 10:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 05:10 PM UTC
- Resolved
- Dec 12, 2025, 12:57 PM UTC
- Duration
- 19h 47m
Affected: Library
Timeline · 3 updates
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investigating Dec 11, 2025, 05:10 PM UTC
Our team is currently investigating an issue impacting the visibility of uploaded assets in the CMP DAM. We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available. Thank you for your patience and understanding.
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investigating Dec 11, 2025, 05:11 PM UTC
We are continuing to investigate this issue.
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resolved Dec 12, 2025, 12:57 PM UTC
Our team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 06:29 AM UTC
- Resolved
- Dec 12, 2025, 01:16 PM UTC
- Duration
- 1d 6h
Affected: North Europe
Timeline · 4 updates
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investigating Dec 11, 2025, 06:29 AM UTC
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in North Europe region. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.
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identified Dec 11, 2025, 06:39 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 11, 2025, 06:48 AM UTC
A fix has been implemented and we are closely monitoring the results.
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resolved Dec 12, 2025, 01:16 PM UTC
This issue have been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 01:29 AM UTC
- Resolved
- Dec 11, 2025, 10:03 AM UTC
- Duration
- 1d 8h
Affected: Australia EastNorth EuropeEast USUAE NorthEast US 2
Timeline · 8 updates
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investigating Dec 10, 2025, 01:29 AM UTC
Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application. We will continue to share the update once it is available. Thank you for your patience.
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investigating Dec 10, 2025, 07:22 AM UTC
A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.
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investigating Dec 10, 2025, 09:43 AM UTC
We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.
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identified Dec 10, 2025, 11:45 AM UTC
The issue has been identified and a fix is being implemented. Thank you for your patience!
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monitoring Dec 10, 2025, 12:44 PM UTC
A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
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monitoring Dec 10, 2025, 02:08 PM UTC
We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
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monitoring Dec 10, 2025, 03:38 PM UTC
We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
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resolved Dec 11, 2025, 10:03 AM UTC
The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.
Read the full incident report →
Critical December 8, 2025 - Detected by Pingoru
- Dec 08, 2025, 07:35 PM UTC
- Resolved
- Dec 08, 2025, 08:12 PM UTC
- Duration
- 36m
Affected: Event CollectionData Ingestion and Processing
Timeline · 2 updates
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investigating Dec 08, 2025, 07:35 PM UTC
We are currently investigating this issue.
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resolved Dec 08, 2025, 08:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 07:29 AM UTC
- Resolved
- Dec 08, 2025, 08:46 AM UTC
- Duration
- 1h 16m
Affected: Nuget CMS/Commerce package feed - nuget.optimizely.com
Timeline · 3 updates
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investigating Dec 08, 2025, 07:29 AM UTC
We are currently investigating an ongoing unavailability issue with nuget.optimizely.com. We will provide more updates as soon as they become available. Thank you for your patience.
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monitoring Dec 08, 2025, 07:34 AM UTC
A fix has been implemented and we are closely monitoring the results.
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resolved Dec 08, 2025, 08:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:05 AM UTC
- Resolved
- Dec 05, 2025, 09:50 AM UTC
- Duration
- 45m
Affected: SingaporeNorway EastCanada EastOptimizely main website - Optimizely.comSweden CentralUS EastAustralia EastWorld Developer Forum - world.optimizely.comSupport Portal - optimizely.com/supportUK SouthUS WestNuget CMS/Commerce package feed - nuget.optimizely.comNorth EuropeSearch & Navigation Demo Portal - find.optimizely.com
Timeline · 5 updates
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investigating Dec 05, 2025, 09:05 AM UTC
Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services. Further detail will be provided as more information becomes available.
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monitoring Dec 05, 2025, 09:14 AM UTC
A fix has been implemented by Cloudflare. We are monitoring the results.
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monitoring Dec 05, 2025, 09:29 AM UTC
Cloudflare Resolved their incident. We continue close monitoring of Optimizely service health.
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resolved Dec 05, 2025, 09:50 AM UTC
Optimizely’s monitoring confirm continuous service health since 09:12 (UTC). Incident Resolved.
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postmortem Dec 05, 2025, 10:32 AM UTC
## Cloudflare service issues, impacting multiple Optimizely services - December 5, 2025 An initial root cause has been provided by our third-party vendor, Cloudflare, [https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q](https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q) A recent change to how Cloudflare’s Web Application Firewall parses requests temporarily caused portions of Cloudflare’s network to become unavailable. The issue lasted from December 05, 2025 - 08:56 \(UTC\) to December 05, 2025 - 09:12 \(UTC\). Cloudflare informs that this was not an attack; the change was deployed to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. For the final Post Mortem of the Cloudflare outage on December 5, 2025, we refer to Cloudflare's published Post Mortem, [https://blog.cloudflare.com/5-december-2025-outage/](https://blog.cloudflare.com/5-december-2025-outage/)
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 03:15 PM UTC
- Resolved
- Dec 03, 2025, 10:03 PM UTC
- Duration
- 6h 48m
Affected: US East
Timeline · 4 updates
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investigating Dec 03, 2025, 03:15 PM UTC
We are having intermittent disturbance for a subset of customers INTE, PREP environments. Customers may experience increases in latency, failed requests or index operations not working. We continue with close monitoring and managing mitigating actions.
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investigating Dec 03, 2025, 05:30 PM UTC
Investigation ongoing. Intermittent disturbance for some customers may still be realized in the INTE and PREP environments until fully resolved.
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monitoring Dec 03, 2025, 08:16 PM UTC
Impacted cluster has returned to a green state, and we continue to monitor for further faults.
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resolved Dec 03, 2025, 10:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 12:48 PM UTC
- Resolved
- Nov 25, 2025, 06:37 PM UTC
- Duration
- 5h 49m
Affected: Australia EastNorth EuropeEast USUAE NorthEast US 2
Timeline · 3 updates
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investigating Nov 25, 2025, 12:48 PM UTC
We are currently investigating an issue impacting Content Manager for CMS SaaS. It affects all three CMS instances. We will provide additional updates as soon they are available.
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identified Nov 25, 2025, 01:54 PM UTC
The issue has been identified and we are monitoring. Limited set of customers are impacted. We will provide updates as soon they are available. Thank you for your patience!
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resolved Nov 25, 2025, 06:37 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 01:41 PM UTC
- Resolved
- Nov 24, 2025, 09:18 AM UTC
- Duration
- 3d 19h
Affected: Australia EastNorth EuropeEast USUAE NorthEast US 2
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 08:57 PM UTC
- Resolved
- Nov 21, 2025, 01:42 AM UTC
- Duration
- 1d 4h
Affected: App UI
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 06:49 PM UTC
- Resolved
- Dec 15, 2025, 05:59 PM UTC
- Duration
- 25d 23h
Affected: Library
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:57 AM UTC
- Resolved
- Nov 18, 2025, 06:57 PM UTC
- Duration
- 7h
Affected: Australia EastNorth EuropeCanada EastSingaporeNorway EastCanada EastContent Recommendations APIContent Recommendations APIContent Recommendations APIApplication UIOptimizely IdentityContent Recommendations APIOptimizely main website - Optimizely.comAustralia EastNorth EuropeEast USAustralia SoutheastWest EuropeCanada CentralSweden CentralUS EastAustralia EastContent Recommendations Management InterfaceContent Recommendations Management InterfaceContent Recommendations Management InterfaceDatafile Build ServiceSnippet DeliveryOptimizely Admin CenterContent Recommendations Management InterfaceUAE NorthEast US 2Japan EastNorway EastEast USUK SouthUS WestSDKsSnippet BuildingSoutheast AsiaSweden CentralEast US 2North EuropeResults PageUK SouthNorth Central USEvent PipelineApp UIUAE NorthWest USDigital Experience Cloud Service - Management PortalOptimizely REST APIVisual EditorWest US 2Experiment CollaborationFull Stack (Legacy)Preview ModeResults APIResults APIEvents APIEvent ExportOptimizely Graph - APAC RegionOptimizely Graph - EMEA RegionOptimizely Graph - NA RegionOptimizely Graph - UAEN Region
Timeline · 19 updates
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 08:00 AM UTC
- Resolved
- Nov 18, 2025, 03:13 AM UTC
- Duration
- 19h 12m
Affected: North Europe
Timeline · 8 updates
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investigating Nov 17, 2025, 08:00 AM UTC
We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.
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monitoring Nov 17, 2025, 09:15 AM UTC
A workaround has been implemented and we are monitoring the results.
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investigating Nov 17, 2025, 10:37 AM UTC
We are currently investigating this issue.
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investigating Nov 17, 2025, 11:31 AM UTC
We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.
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investigating Nov 17, 2025, 12:37 PM UTC
We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
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investigating Nov 17, 2025, 02:18 PM UTC
The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
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investigating Nov 17, 2025, 03:47 PM UTC
We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
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resolved Nov 18, 2025, 03:13 AM UTC
The cluster response time returns to normal level. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 02:38 AM UTC
- Resolved
- Nov 10, 2025, 01:01 PM UTC
- Duration
- 10h 23m
Affected: Digital Experience Cloud Service - Management Portal
Timeline · 6 updates
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investigating Nov 10, 2025, 02:38 AM UTC
We are currently investigating ongoing deployment failures within DXP Management Portal (PaaS-portal), and therefore we recommend you to not start any new deployments at this time. We will provide more updates as soon as they become available. Thank you for your patience.
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identified Nov 10, 2025, 03:07 AM UTC
The issue has been identified and a fix is being implemented.
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identified Nov 10, 2025, 04:16 AM UTC
We are continuing to develop the code fix for the issue identified, and additional updates will be provided as they become available.
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identified Nov 10, 2025, 07:20 AM UTC
Development of a fix continues for the issue we identified. We will provide additional updates as they become available.
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monitoring Nov 10, 2025, 11:42 AM UTC
A fix was implemented around 11:00 (UTC) and we see that deployments have been successful since then. We will continue to monitor closely.
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resolved Nov 10, 2025, 01:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 12:30 PM UTC
- Resolved
- Nov 21, 2025, 04:46 PM UTC
- Duration
- 14d 4h
Affected: Data Ingestion and ProcessingCore App Experiences
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 11:54 PM UTC
- Resolved
- Nov 07, 2025, 12:21 AM UTC
- Duration
- 27m
Affected: Application UI
Timeline · 3 updates
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investigating Nov 06, 2025, 11:54 PM UTC
We are in investigating and issue where a "Something went wrong" error appear when trying to make changes to a running experiment in Feature Experimentation.
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monitoring Nov 07, 2025, 12:10 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 07, 2025, 12:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 08:45 AM UTC
- Resolved
- Nov 06, 2025, 06:49 PM UTC
- Duration
- 10h 4m
Affected: Data Ingestion and Processing
Timeline · 6 updates
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investigating Nov 06, 2025, 10:30 AM UTC
We are investigating the degraded performance of the data processing and issues when using the List API, Profiles API, and GraphQL API.
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identified Nov 06, 2025, 10:52 AM UTC
We are working with our vendor to resolve the issue with one of underlying data storages.
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identified Nov 06, 2025, 02:22 PM UTC
We are continuing to work with our vendor to resolve the issue with one of the underlying data storage systems.
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monitoring Nov 06, 2025, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Nov 06, 2025, 05:52 PM UTC
Data processing and ODP APIs are operational.
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resolved Nov 06, 2025, 06:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 02:32 PM UTC
- Resolved
- Nov 04, 2025, 04:46 PM UTC
- Duration
- 2h 14m
Timeline · 1 update
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resolved Nov 04, 2025, 04:46 PM UTC
At approximately 14:32 UTC, we experienced an issue with the cloud license check API used by DXP customer sites running on Optimizely CMS. During this period, CMS administrators may have seen a warning banner when logging into the backend. End users browsing live sites were not affected. The issue was mitigated by approximately 16:30 UTC, and the warning banner disappeared once the service recovered. We continue to monitor the system to ensure ongoing stability.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:12 PM UTC
- Resolved
- Oct 29, 2025, 11:29 PM UTC
- Duration
- 7h 17m
Affected: Australia EastNorth EuropeCanada EastAustralia SoutheastWest EuropeCanada CentralJapan EastNorway EastEast USSoutheast AsiaSweden CentralEast US 2UK SouthNorth Central USUAE NorthWest USDigital Experience Cloud Service - Management PortalWest US 2
Timeline · 6 updates
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investigating Oct 29, 2025, 04:12 PM UTC
We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.
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identified Oct 29, 2025, 04:46 PM UTC
This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.
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monitoring Oct 29, 2025, 06:26 PM UTC
Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.
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monitoring Oct 29, 2025, 07:26 PM UTC
Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts. ----- Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.
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monitoring Oct 29, 2025, 09:02 PM UTC
We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.
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resolved Oct 29, 2025, 11:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 02:46 PM UTC
- Resolved
- Oct 27, 2025, 05:22 PM UTC
- Duration
- 2h 36m
Affected: Content Recommendations API
Timeline · 3 updates
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investigating Oct 27, 2025, 02:46 PM UTC
We are investigating an issue affecting the Content Recommendations service for a subset of customers in the EMEA region, which may cause increased latency in rendering some content, such as serving images. Teams are working to identify a fix as soon as possible.
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monitoring Oct 27, 2025, 04:02 PM UTC
A fix has been implemented by our upstream platform vendor, and we are monitoring the results.
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resolved Oct 27, 2025, 05:22 PM UTC
Performance has remained steady and healthy. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 01:26 PM UTC
- Resolved
- Oct 30, 2025, 09:09 AM UTC
- Duration
- 2d 19h
Affected: Digital Experience Cloud Service - Management Portal
Timeline · 6 updates
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investigating Oct 27, 2025, 01:26 PM UTC
We have identified an issue affecting deployments for some DXP customers, and are actively investigating.
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investigating Oct 27, 2025, 02:34 PM UTC
We are experiencing an ongoing issue with the DXP Management Portal (PaaS) that affects a subset of customers' ability to make deployments. Waiting and trying again may help with the issue. We are working to resolve this as quickly as possible.
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investigating Oct 27, 2025, 03:48 PM UTC
We are continuing to investigate the issue, and have engaged our platform support vendor for assistance. We will provide further updates as information becomes available.
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identified Oct 28, 2025, 02:56 AM UTC
We have identified the cause of the issue and are currently working on a fix. While the problem may still persist for a subset of clients, retrying the deployment could be successful. We appreciate your patience as we work towards a resolution.
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monitoring Oct 29, 2025, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 30, 2025, 09:09 AM UTC
This incident has been resolved.
Read the full incident report →
