OpenSesame Outage History
OpenSesame is up right nowPingoru has recorded 53 incidents for OpenSesame: 27 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 6 of 720 (1%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 3 | 21 of 720 (3%) |
| July 2026 | 4 | 39 of 744 (5%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 3 | 4 of 572 (1%) |
Incidents, newest first
Minor October 23, 2026 Service degradation with Curate with AI Feature 31m OpenSesame Catalog
Started Oct 23, 2026, 06:24 PM UTC· resolved Oct 23, 2026, 06:55 PM UTC
- investigating Oct 23, 2026, 06:24 PM UTC
We are investigating an issue using the Curate with AI Feature in the catalog. Affected users may encounter failures or intermittent non-responses. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- identified Oct 23, 2026, 06:28 PM UTC
We have identified the issue causing intermittent failures when using the Curate with AI Feature in the catalog. Our engineering team is actively working to resolve this issue. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- resolved Oct 23, 2026, 06:55 PM UTC
All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
Major October 21, 2026 Issue relaunching courses on Mobile 2h 37m OpenSesame Course Delivery Platform
Started Oct 21, 2026, 10:30 PM UTC· resolved Oct 22, 2026, 01:07 AM UTC
- investigating Oct 21, 2026, 10:30 PM UTC
We are investigating an issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Affected users may experience a blank screen when attempting to relaunch a course on mobile. Our engineering team is actively working to resolve this issue.
- investigating Oct 21, 2026, 11:59 PM UTC
We are continuing to investigate an issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Affected users may experience a blank screen when attempting to relaunch a course on mobile. Our engineering team is actively working to resolve this issue.
- identified Oct 22, 2026, 12:10 AM UTC
We have identified the issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Our engineering team has identified a fix and is actively working to resolve this issue. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- resolved Oct 22, 2026, 01:22 AM UTC
All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
Critical October 14, 2026 Course launches are failing 32m OpenSesame Catalog, OpenSesame Course Delivery Platform
Started Oct 14, 2026, 09:20 PM UTC· resolved Oct 14, 2026, 09:52 PM UTC
- investigating Oct 14, 2026, 09:42 PM UTC
We are investigating an issue preventing learners from launching or completing e-learning courses through the OpenSesame course player. Affected users may encounter error messages or experience a blank screen when attempting to start a course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- identified Oct 14, 2026, 09:44 PM UTC
We have identified the issue preventing learners from launching or completing elearning courses through the OpenSesame course player. Our engineering team is actively working to resolve this issue. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- monitoring Oct 14, 2026, 09:45 PM UTC
All services are now restored. We are monitoring to ensure no issues remain. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- resolved Oct 14, 2026, 09:52 PM UTC
All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
Major September 24, 2026 Simon Authoring - unable to save course content 22m Simon Authoring Suite
Started Sep 24, 2026, 06:28 PM UTC· resolved Sep 24, 2026, 06:51 PM UTC
- investigating Sep 24, 2026, 06:28 PM UTC
We are currently investigating this issue.
- identified Sep 24, 2026, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 24, 2026, 06:51 PM UTC
This incident has been resolved.
Major September 22, 2026 Course Authoring: When adding a new language to a course, secondary languages are not being added to audio or video media. 33m Simon Authoring Suite
Started Sep 22, 2026, 06:23 PM UTC· resolved Sep 22, 2026, 06:56 PM UTC
- investigating Sep 22, 2026, 06:23 PM UTC
When adding a new language to a course, secondary languages are not being added to audio or video media.
- identified Sep 22, 2026, 06:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 22, 2026, 06:56 PM UTC
This incident has been resolved.
Critical September 21, 2026 Marketplace is down 55m OpenSesame Catalog, OpenSesame API, OpenSesame Course Delivery Platform, OpenSesame Embedded Catalog and 1 more
Started Sep 21, 2026, 09:34 PM UTC· resolved Sep 21, 2026, 10:30 PM UTC
- investigating Sep 21, 2026, 09:34 PM UTC
We are currently working to diagnose an outage in the marketplace.
- investigating Sep 21, 2026, 09:37 PM UTC
We are continuing to investigate an outage with our marketplace.
- investigating Sep 21, 2026, 09:41 PM UTC
We are continuing to investigate this issue.
- investigating Sep 21, 2026, 09:47 PM UTC
We are working on a fix for this outage now.
- identified Sep 21, 2026, 10:05 PM UTC
We have identified the issue with our course marketplace, player, and related services. Our engineering team is actively working to resolve this issue. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- monitoring Sep 21, 2026, 10:19 PM UTC
All services are now restored. We will continue monitoring to ensure no issues remain. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- resolved Sep 21, 2026, 10:30 PM UTC
All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
Minor August 13, 2026 Simon "Generate Outline" process is failing for customers 2h 30m Simon Authoring Suite
Started Aug 13, 2026, 02:54 PM UTC· resolved Aug 13, 2026, 05:25 PM UTC
- investigating Aug 13, 2026, 02:54 PM UTC
We are currently investigating this issue.
- resolved Aug 13, 2026, 05:25 PM UTC
This incident has been resolved.
Major July 21, 2026 Background tasks not working 15h 15m OpenSesame CourseCloud
Started Jul 21, 2026, 07:55 PM UTC· resolved Jul 22, 2026, 11:10 AM UTC
- investigating Jul 22, 2026, 10:50 AM UTC
We have identified the issue and working on the fix
- identified Jul 22, 2026, 10:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2026, 10:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 11:10 AM UTC
This incident has been resolved.
Major July 21, 2026 Marketplace and Course Launch are undergoing routine maintenance 3m OpenSesame Catalog, OpenSesame API, OpenSesame Course Delivery Platform, OpenSesame Embedded Catalog and 2 more
Started Jul 21, 2026, 04:50 AM UTC· resolved Jul 21, 2026, 04:53 AM UTC
- monitoring Jul 21, 2026, 04:50 AM UTC
The Marketplace website and course launch are currently inaccessible for routine maintenance. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- resolved Jul 21, 2026, 04:53 AM UTC
The Marketplace website and course launch are now online and operational
Minor July 17, 2026 List sharing temporarily limited 21h 25m OpenSesame Catalog, OpenSesame Embedded Catalog
Started Jul 17, 2026, 02:16 AM UTC· resolved Jul 17, 2026, 11:42 PM UTC
- identified Jul 17, 2026, 02:16 AM UTC
We have temporarily limited the ability to invite collaborators to shared lists.
- identified Jul 17, 2026, 09:46 PM UTC
The ability to invite collaborators to shared lists remains limited. We are working to restore functionality soon.
- resolved Jul 17, 2026, 11:42 PM UTC
The ability to invite collaborators to shared lists has been restored
Critical July 6, 2026 Course Launch is failing or may be degraded 1h 44m OpenSesame Course Delivery Platform, Oro
Started Jul 06, 2026, 08:22 PM UTC· resolved Jul 06, 2026, 10:06 PM UTC
- investigating Jul 06, 2026, 08:22 PM UTC
We are investigating an issue that is causing courses launch to fail or be very slow. Affected users may encounter a long wait or an error message when launching a course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- monitoring Jul 06, 2026, 08:59 PM UTC
The issue causing degraded course launch performance has been resolved and our engineering team is monitoring the situation. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.
- resolved Jul 06, 2026, 10:06 PM UTC
The issue causing course launches to be degraded or fail has been resolved. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
Minor June 29, 2026 "Generate Outline" is failing to create a course 7h 14m Simon Authoring Suite
Started Jun 29, 2026, 02:06 PM UTC· resolved Jun 29, 2026, 09:21 PM UTC
- identified Jun 29, 2026, 02:06 PM UTC
There is an issue with our Adobe license that is being addressed. Once that issue has been resolved, course outline generation should be restored.
- identified Jun 29, 2026, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 29, 2026, 02:10 PM UTC
There is an issue with our Adobe license that is being addressed. Once that issue has been resolved, course outline generation should be restored.
- identified Jun 29, 2026, 02:21 PM UTC
There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
- resolved Jun 29, 2026, 09:21 PM UTC
This incident has been resolved.
Minor June 17, 2026 Intermittent media playback errors in courses 12h 3m Simon Learner Experience
Started Jun 17, 2026, 03:18 AM UTC· resolved Jun 17, 2026, 03:22 PM UTC
- investigating Jun 17, 2026, 03:18 AM UTC
We are currently investigating this issue.
- monitoring Jun 17, 2026, 03:32 AM UTC
Issue is no longer occurring, will continue to monitor.
- resolved Jun 17, 2026, 03:22 PM UTC
This incident has been resolved.
Minor June 4, 2026 Feedback panel not loading in courses 1h 30m OpenSesame Course Delivery Platform
Started Jun 04, 2026, 06:30 PM UTC· resolved Jun 04, 2026, 08:00 PM UTC
- investigating Jun 04, 2026, 07:08 PM UTC
We are currently investigating an issue with learners being unable to provide feedback on courses.
- identified Jun 04, 2026, 07:08 PM UTC
The issue has been identified and a fix is being worked on.
- monitoring Jun 04, 2026, 07:24 PM UTC
A fix has been released and we are monitoring.
- resolved Jun 04, 2026, 09:34 PM UTC
This incident has been resolved
Minor May 28, 2026 Internal employee self-service user and account creation is currently unavailable. 42m Simon Authoring Suite
Started May 28, 2026, 07:38 PM UTC· resolved May 28, 2026, 08:21 PM UTC
- investigating May 28, 2026, 07:38 PM UTC
There is no known workaround at this time, and our team is actively investigating the issue.
- identified May 28, 2026, 07:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 28, 2026, 08:21 PM UTC
This incident has been resolved.
Minor May 18, 2026 AI Slide Script for Voiceovers and Quiz Generation Fails to Complete 1h 11m Simon Authoring Suite
Started May 18, 2026, 08:35 PM UTC· resolved May 18, 2026, 09:47 PM UTC
- investigating May 18, 2026, 08:35 PM UTC
Creating a slide voiceover using the AI "Generate Script" functionality never finishes creating the voiceover.
- investigating May 18, 2026, 09:31 PM UTC
We are continuing to investigate this issue.
- resolved May 18, 2026, 09:47 PM UTC
This incident has been resolved
Major May 11, 2026 Simon Authoring - Course Translation Service Partial Outage 42m Simon Authoring Suite
Started May 11, 2026, 03:52 PM UTC· resolved May 11, 2026, 04:35 PM UTC
- investigating May 11, 2026, 03:52 PM UTC
We are currently investigating the issue with the Simon Course Translation service unable to process some text translations for courses, and some caption translations for assets.
- identified May 11, 2026, 04:18 PM UTC
The issue has been identified and we are working on resolving
- resolved May 11, 2026, 04:35 PM UTC
The issue has been resolved.
Major April 29, 2026 Oro CourseCloud Unable to Launch Courses 1h 14m OpenSesame CourseCloud
Started Apr 29, 2026, 12:55 PM UTC· resolved Apr 29, 2026, 02:10 PM UTC
- investigating Apr 29, 2026, 01:57 PM UTC
We are currently investigating this issue.
- identified Apr 29, 2026, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 29, 2026, 02:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2026, 02:10 PM UTC
This incident has been resolved.
Minor April 27, 2026 Some xAPI completion statements are not being sent 3h 53m OpenSesame Course Delivery Platform
Started Apr 27, 2026, 10:30 PM UTC· resolved Apr 28, 2026, 02:23 AM UTC
- investigating Apr 27, 2026, 10:30 PM UTC
We are investigating an issue with some xAPI completion statements not being sent for our direct integrations. Affected learners may experience their courses not completing in the LMS. Our engineering team is actively working to resolve this issue. All course completion statements will be sent to the LMS as soon as we have resolved the issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- monitoring Apr 27, 2026, 11:29 PM UTC
We have implemented a fix for this issue. The completion status in the LMS is now being updated as usual when learners complete courses. We are working to send completions that were missed earlier in the day and will update the status of the incident when that process has been completed. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- resolved Apr 28, 2026, 02:23 AM UTC
We have resolved this issue and all completion statements have been sent to Learning Management Systems. We appreciate your patience as we worked through the issue. Please reach out to our support team with any questions or concerns.
Major March 10, 2026 Course Launch Failures 1h 1m OpenSesame Course Delivery Platform, Oro
Started Mar 10, 2026, 10:52 AM UTC· resolved Mar 10, 2026, 11:53 AM UTC
- investigating Mar 10, 2026, 10:52 AM UTC
We are investigating an issue preventing learners from launching e-learning courses through the OpenSesame course player. Affected users may encounter error messages or experience a blank screen when attempting to start a course. Our engineering team is actively working to resolve this issue.
- investigating Mar 10, 2026, 11:07 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2026, 11:27 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2026, 11:31 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 11:53 AM UTC
This incident has been resolved.
Critical February 13, 2026 Oro CourseCloud Down 21m OpenSesame CourseCloud
Started Feb 13, 2026, 01:33 AM UTC· resolved Feb 13, 2026, 01:55 AM UTC
- investigating Feb 13, 2026, 01:33 AM UTC
We are currently investigating this issue.
- monitoring Feb 13, 2026, 01:46 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 13, 2026, 01:46 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 13, 2026, 01:55 AM UTC
This incident has been resolved.
Major January 19, 2026 TED courses are not launching 13h 52m Simon Learner Experience, OpenSesame Course Delivery Platform
Started Jan 19, 2026, 03:45 PM UTC· resolved Jan 20, 2026, 05:38 AM UTC
- investigating Jan 19, 2026, 03:45 PM UTC
We are investigating an issue preventing learners from launching TED courses. Affected users may encounter an error message stating that the video is not loading when launching a Simon TED course. Our engineering team is actively working to resolve this issue. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- investigating Jan 19, 2026, 07:07 PM UTC
We continue to investigate the issue with TED courses not launching. We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.
- resolved Jan 20, 2026, 05:38 AM UTC
TED has informed us that the source of the issue has been identified and fixed. We are able to confirm that videos are now loading properly in TED courses.
Major January 1, 2026 TED Course videos are not loading 1h 44m Simon Learner Experience
Started Jan 01, 2026, 05:52 PM UTC· resolved Jan 01, 2026, 07:37 PM UTC
- identified Jan 01, 2026, 05:52 PM UTC
The issue has been identified as an problem with the source videos, hosted by TED. We have reached out to our TED representatives, and will be monitoring the situation. We will update the status of the issue as we hear back from TED.
- monitoring Jan 01, 2026, 06:57 PM UTC
TED has reporting the issue as being resolved. Testing on our end shows that videos are now playing in courses. We will continue monitoring for the next 30 minutes.
- resolved Jan 01, 2026, 07:37 PM UTC
This incident has been resolved.
Critical December 4, 2025 Marketplace Search is down 1h 34m
Started Dec 04, 2025, 05:00 AM UTC· resolved Dec 04, 2025, 06:34 AM UTC
- resolved Dec 04, 2025, 06:39 PM UTC
The OpenSesame marketplace search was down from 9:08pm to 10:34pm PST. This affected users ability to load courses in the marketplace and via the api. Engineers started immediate investigation into the cause, and resolved the issue.
Minor October 30, 2025 Marketplace Search is not working for some users 49m OpenSesame Catalog
Started Oct 30, 2025, 03:49 PM UTC· resolved Oct 30, 2025, 04:38 PM UTC
- investigating Oct 30, 2025, 03:49 PM UTC
The Marketplace Search functionality is throwing errors and not loading for some users. All other Marketplace functionality is operational.
- resolved Oct 30, 2025, 04:38 PM UTC
We believe the issue is occurring internally only and is not affecting customers. We will continue to monitor the application. Please reach out to our support team with any questions or concerns.