OpenSesame incident

Marketplace is down

Resolved after 55 minutes, affecting OpenSesame Catalog and OpenSesame API and 1 more, on September 21, 2026.

resolved Sep 21, 2026, 10:30 PM UTC

All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

Started
Sep 21, 2026, 09:34 PM UTC
Resolved
Sep 21, 2026, 10:30 PM UTC
Duration
55m
Detected by Pingoru
Sep 21, 2026, 09:34 PM UTC

Affected components

OpenSesame CatalogOpenSesame APIOpenSesame Course Delivery PlatformOpenSesame Embedded CatalogOpenSesame CourseCloud

Update timeline

  1. investigating Sep 21, 2026, 09:34 PM UTC

    We are currently working to diagnose an outage in the marketplace.

  2. investigating Sep 21, 2026, 09:37 PM UTC

    We are continuing to investigate an outage with our marketplace.

  3. investigating Sep 21, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 21, 2026, 09:47 PM UTC

    We are working on a fix for this outage now.

  5. identified Sep 21, 2026, 10:05 PM UTC

    We have identified the issue with our course marketplace, player, and related services. Our engineering team is actively working to resolve this issue. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

  6. monitoring Sep 21, 2026, 10:19 PM UTC

    All services are now restored. We will continue monitoring to ensure no issues remain. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

  7. resolved Sep 21, 2026, 10:30 PM UTC

    All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

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