OpenSesame incident

Simon Authoring Suite unable to invite or register new user

Major Resolved View vendor source →

OpenSesame experienced a major incident on September 19, 2025 affecting Simon Authoring Suite, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 07:00 PM UTC
Resolved
Sep 19, 2025, 07:15 PM UTC
Duration
15m
Detected by Pingoru
Sep 19, 2025, 07:00 PM UTC

Affected components

Simon Authoring Suite

Update timeline

  1. investigating Sep 19, 2025, 07:00 PM UTC

    In Simon Authoring Suite, publishers are unable to invite new users to their account. Simon Authoring Suite is unable to create new users when registering accounts from Salesforce.

  2. resolved Sep 19, 2025, 07:15 PM UTC

    Simon Authoring Suite has identified and fixed the issue causing errors when inviting and creating new users.