- Detected by Pingoru
- Sep 30, 2026, 09:12 AM UTC
- Resolved
- Sep 30, 2026, 09:12 AM UTC
- Duration
- —
Affected: APIs & SDK EndpointsDashboard / UI
Timeline · 3 updates
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investigating Sep 30, 2026, 08:48 AM UTC
Status: Investigating We're investigating the incident Affected components Dashboard / UI (Degraded performance) APIs & SDK Endpoints (Degraded performance)
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monitoring Sep 30, 2026, 09:07 AM UTC
Status: Monitoring We've identified the problem and applied a fix. Traffic is being restored. Affected components Dashboard / UI (Degraded performance) APIs & SDK Endpoints (Degraded performance)
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resolved Sep 30, 2026, 09:12 AM UTC
Status: Resolved We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2026, 09:30 PM UTC
- Resolved
- Sep 22, 2026, 09:30 PM UTC
- Duration
- —
Affected: APIs & SDK Endpoints
Timeline · 3 updates
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investigating Sep 22, 2026, 09:05 PM UTC
Status: Investigating What’s happening: Customers are unable to create new subscriptions Who’s affected: All customers trying to create new subscriptions Current Status: We are investigating the issue Affected components APIs & SDK Endpoints (Partial outage)
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monitoring Sep 22, 2026, 09:19 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. Affected components APIs & SDK Endpoints (Partial outage)
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resolved Sep 22, 2026, 09:30 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2026, 01:23 AM UTC
- Resolved
- Sep 18, 2026, 01:23 AM UTC
- Duration
- —
Affected: APIs & SDK Endpoints
Timeline · 3 updates
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identified Sep 18, 2026, 12:48 AM UTC
Status: Identified We have identified the root cause and are working towards a resolution. Heavy load on one of our notification services is causing intermittent errors when trying to create a notification. Not all customers are affected. The team is working on adding more capacity to the affected service. We will provide another update in 15 minutes. Affected components APIs & SDK Endpoints (Partial outage)
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identified Sep 18, 2026, 01:13 AM UTC
Status: Identified A fix is rolling out now for the affected notifications services that are overloaded. Things should be stable within the next 10 minutes. Affected components APIs & SDK Endpoints (Partial outage)
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resolved Sep 18, 2026, 01:23 AM UTC
Status: Resolved /api/v1/notifications create endpoint is now stable for all customers. The team has scaled up resources to handle increased load on our notifications service. Affected components APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 07:24 PM UTC
- Resolved
- Aug 04, 2026, 07:24 PM UTC
- Duration
- —
Affected: Push
Timeline · 4 updates
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investigating Aug 04, 2026, 05:20 PM UTC
Status: Investigating What’s happening: Apple push notifications are failing in about 3% of cases. "Unknown delivery error" or "APNS failed to provide a response" error responses may be seen. Who’s affected: • Customers using Apple Push Notifications Current Status: We are investigating the issue and will provide an update in 20 Affected components Push (Partial outage)
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identified Aug 04, 2026, 06:45 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. There was a slight change in how Apple's push notification connections work. We will provide another update in 20 minutes. Affected components Push (Partial outage)
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monitoring Aug 04, 2026, 06:46 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 20 minutes. Affected components Push (Partial outage)
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resolved Aug 04, 2026, 07:24 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Push (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 05:32 PM UTC
- Resolved
- Jul 30, 2026, 05:32 PM UTC
- Duration
- —
Affected: Dashboard / UI
Timeline · 2 updates
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investigating Jul 30, 2026, 04:52 PM UTC
Status: Investigating What’s happening: Loading message events on the user and subscription profiles is timing out. Who’s affected: • Some customers may experience slow load times or timeouts when loading message events on the user profile Current Status: We are investigating the issue and will provide an update in 30 minutes Affected components Dashboard / UI (Degraded performance)
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resolved Jul 30, 2026, 05:32 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 06:00 PM UTC
- Resolved
- Jul 20, 2026, 06:00 PM UTC
- Duration
- —
Affected: JourneysIntegrations
Timeline · 2 updates
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identified Jul 20, 2026, 04:16 PM UTC
Status: Identified We have identified the root cause and are adding additional resources to better handle the load. Currently affected components are Journeys, Event Streams, and Outbound Data Integrations. Affected components Integrations (Degraded performance) Journeys (Degraded performance)
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resolved Jul 21, 2026, 05:24 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally as of Monday 11:00 AM PDT. Affected components Integrations (Operational) Journeys (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 06:00 PM UTC
- Resolved
- Jul 20, 2026, 06:00 PM UTC
- Duration
- —
Affected: JourneysIntegrations
Timeline · 4 updates
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investigating Jul 20, 2026, 02:51 PM UTC
Status: Investigating What’s happening: Journeys and webhook integrations are experiencing delayed processing. Who’s affected: All customers using Journeys or Webhook integrations are impacted. Current Status: We are investigating the issue and will provide an update in 20 minutes. Affected components Journeys (Degraded performance) Integrations (Degraded performance)
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investigating Jul 20, 2026, 03:16 PM UTC
Status: Investigating We are still investigating the issue. We will provide another update in 20 minutes Affected components Journeys (Degraded performance) Integrations (Degraded performance)
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investigating Jul 20, 2026, 03:27 PM UTC
Status: Investigating We are still investigating the issue. Journeys and Event Streams/ Outbound Data Integrations are delayed. We will provide another update in 20 minutes. Affected components Integrations (Degraded performance) Journeys (Degraded performance)
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resolved Jul 21, 2026, 03:39 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are operating normally since 11:00 AM PT Monday. Affected components Integrations (Operational) Journeys (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 05:57 PM UTC
- Resolved
- Jul 20, 2026, 05:57 PM UTC
- Duration
- —
Timeline · 3 updates
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identified Jul 20, 2026, 05:56 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution.
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monitoring Jul 20, 2026, 05:56 PM UTC
Status: Monitoring We have applied a mitigation that resolves the impact.
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resolved Jul 20, 2026, 05:57 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 11:06 PM UTC
- Resolved
- Jul 17, 2026, 11:06 PM UTC
- Duration
- —
Affected: JourneysIntegrations
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 06:20 PM UTC
- Resolved
- Jul 06, 2026, 06:20 PM UTC
- Duration
- —
Affected: Integrations
Timeline · 3 updates
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investigating Jul 06, 2026, 05:05 PM UTC
Status: Investigating What’s happening: Some customers are experiencing delayed delivery of event streams and webhooks Who’s affected: All customers using event streams and webhooks Current Status: We are investigating the issue and will provide an update in 15 minutes Affected components Integrations (Degraded performance)
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monitoring Jul 06, 2026, 05:11 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 15 minutes. Affected components Integrations (Operational)
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resolved Jul 06, 2026, 06:20 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Integrations (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2026, 10:50 PM UTC
- Resolved
- Jul 01, 2026, 10:50 PM UTC
- Duration
- —
Affected: Journeys
Timeline · 3 updates
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identified Jul 01, 2026, 10:11 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. Customers may experience users not progressing through their Journeys We will provide another update in 30 minutes. Affected components Journeys (Partial outage)
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monitoring Jul 01, 2026, 10:39 PM UTC
Status: Monitoring We have performed the necessary mitigation and customer journeys are now progressing successfully. Some customers may experience a 5-10 minutes lag Affected components Journeys (Operational)
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resolved Jul 01, 2026, 10:50 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Journeys (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2026, 08:49 AM UTC
- Resolved
- Jun 25, 2026, 08:49 AM UTC
- Duration
- —
Affected: Analytics & Reporting
Timeline · 3 updates
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investigating Jun 25, 2026, 08:11 AM UTC
Status: Investigating What’s happening: Analytics and reporting could be delayed. Who’s affected: All customers may be affected Current Status: We are investigating the issue and will provide an update in 15m Affected components Analytics & Reporting (Degraded performance)
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monitoring Jun 25, 2026, 08:34 AM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. Analytics are delayed, but we’re processing the lag. We will provide another update in 15 minutes. Affected components Analytics & Reporting (Degraded performance)
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resolved Jun 25, 2026, 08:49 AM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. The analytic lag is totally processed. Affected components Analytics & Reporting (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 12:00 AM UTC
- Resolved
- Jun 22, 2026, 12:00 AM UTC
- Duration
- —
Affected: PushEmailSMSIn-App MessagesAnalytics & ReportingJourneysIntegrationsAPIs & SDK EndpointsDashboard / UI
Timeline · 1 update
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resolved Jun 22, 2026, 12:00 AM UTC
Status: Resolved Due to an infrastructure issue, some customers were temporarily unable to view message events on the user and subscription profile pages. The issue has since been resolved. Affected components Analytics & Reporting (Operational) Integrations (Operational) APIs & SDK Endpoints (Operational) In-App Messages (Operational) Push (Operational) Dashboard / UI (Operational) Email (Operational) SMS (Operational) Journeys (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2026, 06:55 AM UTC
- Resolved
- Jun 17, 2026, 06:55 AM UTC
- Duration
- —
Affected: PushEmailSMSIn-App Messages
Timeline · 3 updates
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investigating Jun 17, 2026, 06:24 AM UTC
Status: Investigating What’s happening: Delivery of inteligent/timezone notifications will be delayed, we’re investigating the situation Who’s affected: • All customers may be affected Current Status: We are investigating the issue and will provide an update in 10 minutes Affected components Email (Degraded performance) SMS (Degraded performance) In-App Messages (Degraded performance) Push (Degraded performance)
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identified Jun 17, 2026, 06:38 AM UTC
Status: Identified We have identified the root cause and are working towards a resolution. We will provide another update in 15 minutes Affected components In-App Messages (Degraded performance) Push (Degraded performance) Email (Degraded performance) SMS (Degraded performance)
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resolved Jun 17, 2026, 06:55 AM UTC
Status: Resolved We have applied a mitigation that resolves the impact. We are monitoring to confirm effectiveness. Intelligent/timezone notifications were delayed for 45m. No regular direct notifications were impacted. Affected components Email (Operational) SMS (Operational) In-App Messages (Operational) Push (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 07:13 PM UTC
- Resolved
- Jun 09, 2026, 07:13 PM UTC
- Duration
- —
Affected: Dashboard / UI
Timeline · 2 updates
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investigating Jun 09, 2026, 07:01 PM UTC
Status: Investigating What’s happening: Users may be experiencing issues interacting with the dashboard Who’s affected: • Customers interacting with the dashboard Current Status: We are investigating the issue and will provide an update in [2 minutes] Affected components Dashboard / UI (Partial outage)
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resolved Jun 09, 2026, 07:13 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. The root cause of the issue was a faulty configuration change to our authentication system. The change has been reverted and all systems now operational. Affected components Dashboard / UI (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 12:12 AM UTC
- Resolved
- Jun 02, 2026, 12:12 AM UTC
- Duration
- —
Affected: Dashboard / UI
Timeline · 3 updates
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investigating Jun 01, 2026, 11:28 PM UTC
Status: Investigating What’s happening: We are currently investigating an issue affecting Dashboard login. Users attempting to authenticate may experience login failures or be unable to access their accounts. Our team is actively working to identify the root cause and restore normal functionality. Who’s affected: Users who need to sign into the dashboard-It may be unable to log in. Current Status: We are investigating the issue and will provide an update in 30 minutes Affected components Dashboard / UI (Partial outage)
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identified Jun 01, 2026, 11:46 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. We will provide another update in 20 minutes. Affected components Dashboard / UI (Partial outage)
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resolved Jun 02, 2026, 12:12 AM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Dashboard logins are now resolved. Affected components Dashboard / UI (Operational)
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 10:16 PM UTC
- Resolved
- May 22, 2026, 10:16 PM UTC
- Duration
- —
Affected: Integrations
Timeline · 2 updates
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monitoring May 22, 2026, 08:50 PM UTC
Status: Monitoring Event Streams, Journey Webhooks, and Data Warehouse exports are delayed. We have identified the cause and resolved the issue. Systems are working through the backlog of events. Affected components Integrations (Degraded performance)
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resolved May 22, 2026, 10:16 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. [Include any relevant customer facing specifics]. Affected components Integrations (Operational)
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 08:23 PM UTC
- Resolved
- May 22, 2026, 08:23 PM UTC
- Duration
- —
Affected: PushEmailSMSIn-App Messages
Timeline · 3 updates
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investigating May 22, 2026, 07:37 PM UTC
Status: Investigating What’s happening: Timezone based and intelligent deliveries impacted because of backlog of messages. Who’s affected: • Any free customers using Timezone-based Delivery, Intelligent Delivery, or Retry Delivery. Current Status: We are investigating the issue and will provide an update in 30 minutes Affected components Email (Degraded performance) SMS (Degraded performance) In-App Messages (Degraded performance) Push (Degraded performance)
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identified May 22, 2026, 07:46 PM UTC
Status: Identified We've identified the root cause and are actively implementing mitigations. Affected components Email (Degraded performance) SMS (Degraded performance) In-App Messages (Degraded performance) Push (Degraded performance)
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resolved May 22, 2026, 08:23 PM UTC
Status: Resolved The necessary mitigations have been applied and all systems are now operating normally. Affected components Email (Operational) SMS (Operational) In-App Messages (Operational) Push (Operational)
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 06:44 PM UTC
- Resolved
- May 11, 2026, 06:44 PM UTC
- Duration
- —
Affected: APIs & SDK EndpointsDashboard / UI
Timeline · 3 updates
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investigating May 11, 2026, 06:19 PM UTC
Status: Investigating What’s happening: Some customers are unable to access the dashboard or API Who’s affected: • Customers with an app id starting with 2 Current Status: We are investigating the issue and will provide an update in 15 minutes Affected components Dashboard / UI (Partial outage) APIs & SDK Endpoints (Partial outage)
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monitoring May 11, 2026, 06:36 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 30 minutes. Affected components APIs & SDK Endpoints (Operational) Dashboard / UI (Operational)
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resolved May 11, 2026, 06:44 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 07:16 PM UTC
- Resolved
- Apr 24, 2026, 07:16 PM UTC
- Duration
- —
Affected: APIs & SDK EndpointsDashboard / UI
Timeline · 2 updates
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investigating Apr 24, 2026, 06:25 PM UTC
Status: Investigating What’s happening: Dashboard and API users currently experiencing sporadic instability Who’s affected: • All customers using the dashboard, creating messages in the dashboard Current Status: We are investigating the issue and will provide an update in a few minutes Update: we are scaling hardware resources to resolve this issue. Affected components Dashboard / UI (Partial outage) APIs & SDK Endpoints (Partial outage)
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resolved Apr 24, 2026, 07:16 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Hardware resources have been scaled up. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 10:07 PM UTC
- Resolved
- Apr 13, 2026, 10:07 PM UTC
- Duration
- —
Affected: PushEmailSMSIn-App MessagesDashboard / UI
Timeline · 2 updates
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monitoring Apr 13, 2026, 10:00 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact of degraded dashboard user experience and potential delivery failure for dashboard users. We are monitoring to confirm effectiveness. We will provide another update in 5. Affected components Dashboard / UI (Partial outage) Email (Partial outage) SMS (Partial outage) In-App Messages (Partial outage) Push (Partial outage)
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resolved Apr 13, 2026, 10:07 PM UTC
Status: Resolved Incident is resolved. Affected components Dashboard / UI (Operational) Email (Operational) SMS (Operational) In-App Messages (Operational) Push (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 07:54 PM UTC
- Resolved
- Apr 09, 2026, 07:54 PM UTC
- Duration
- —
Affected: Analytics & ReportingDashboard / UI
Timeline · 3 updates
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monitoring Apr 09, 2026, 06:58 PM UTC
Status: Monitoring During a brief period, some customers may have experienced errors while loading their app metrics. We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. During this period, some customers may have experienced errors loading app metrics on the OneSignal dashboard for analytics. We will provide another update in 30 minutes. Affected components Analytics & Reporting (Degraded performance) Dashboard / UI (Degraded performance)
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monitoring Apr 09, 2026, 07:37 PM UTC
Status: Monitoring Our engineering team continues to monitor our systems. We are no longer seeing any impact and all systems are operational. Affected components Analytics & Reporting (Operational) Dashboard / UI (Operational)
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resolved Apr 09, 2026, 07:54 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Analytics & Reporting (Operational) Dashboard / UI (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 03:06 PM UTC
- Resolved
- Apr 09, 2026, 03:06 PM UTC
- Duration
- —
Affected: APIs & SDK EndpointsDashboard / UI
Timeline · 3 updates
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investigating Apr 09, 2026, 02:10 PM UTC
Status: Investigating What’s happening: Dashboard and API request are increased Who’s affected: All customers may be affected Current Status: We are investigating the issue and will provide an update in 10 minutes Affected components Dashboard / UI (Degraded performance) APIs & SDK Endpoints (Degraded performance)
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monitoring Apr 09, 2026, 02:33 PM UTC
Status: Monitoring We have identified the root cause and rolled a resolution. We’re currently monitoring and expect dashboard and API to work as expected again, We will provide another update in 5 minutes Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)
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resolved Apr 09, 2026, 03:06 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 03:04 PM UTC
- Resolved
- Apr 09, 2026, 03:04 PM UTC
- Duration
- —
Affected: APIs & SDK EndpointsDashboard / UI
Timeline · 4 updates
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investigating Apr 09, 2026, 02:37 PM UTC
Status: Investigating What’s happening: Customers attempting to use the dashboard and API are encountering errors. Who’s affected: All customers attempting to use the dashboard and API Current Status: We are investigating the issue and will provide an update in 10 minutes Affected components Dashboard / UI (Full outage) APIs & SDK Endpoints (Full outage)
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identified Apr 09, 2026, 02:50 PM UTC
Status: Identified We have identified the root cause and are working towards a resolution. We will provide another update in 10 minutes. Affected components Dashboard / UI (Full outage) APIs & SDK Endpoints (Full outage)
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monitoring Apr 09, 2026, 02:54 PM UTC
Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 10 minutes. Affected components Dashboard / UI (Full outage) APIs & SDK Endpoints (Full outage)
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resolved Apr 09, 2026, 03:04 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 01:00 PM UTC
- Resolved
- Apr 01, 2026, 01:00 PM UTC
- Duration
- —
Affected: PushEmailSMSIn-App MessagesAnalytics & ReportingJourneysIntegrationsAPIs & SDK EndpointsDashboard / UI
Timeline · 3 updates
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identified Mar 21, 2026, 01:00 AM UTC
Status: Identified Due to a network issue, a very small number of users experienced inconsistent segment membership. Affected customers may have noticed a minority of their users not matching expected segment criteria during this period. Our engineering team has identified the issue and repairing the affected users. Affected components Journeys (Degraded performance) Integrations (Operational) SMS (Operational) Push (Operational) Analytics & Reporting (Operational) Dashboard / UI (Operational) Email (Operational) APIs & SDK Endpoints (Operational) In-App Messages (Operational)
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monitoring Mar 23, 2026, 10:00 PM UTC
Status: Monitoring Majority of the users have been repaired for their segment membership and our engineering team continues to address the remaining users. Affected components In-App Messages (Operational) Email (Operational) SMS (Operational) Journeys (Degraded performance) Push (Operational) Analytics & Reporting (Operational) Dashboard / UI (Operational) Integrations (Operational) APIs & SDK Endpoints (Operational)
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resolved Apr 01, 2026, 01:00 PM UTC
Status: Resolved Our engineering team identified the issue internally and has completed the necessary mitigation and resolution steps. Affected components Analytics & Reporting (Operational) Dashboard / UI (Operational) SMS (Operational) In-App Messages (Operational) Push (Operational) Email (Operational) Integrations (Operational) APIs & SDK Endpoints (Operational) Journeys (Operational)
Read the full incident report →
