OneSignal incident
Journey / Event Streams/Outbound Data Integrations - delayed processing
OneSignal experienced a minor incident on July 20, 2026 affecting Journeys and Integrations, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 02:51 PM UTC
Status: Investigating What’s happening: Journeys and webhook integrations are experiencing delayed processing. Who’s affected: All customers using Journeys or Webhook integrations are impacted. Current Status: We are investigating the issue and will provide an update in 20 minutes. Affected components Journeys (Degraded performance) Integrations (Degraded performance)
- investigating Jul 20, 2026, 03:16 PM UTC
Status: Investigating We are still investigating the issue. We will provide another update in 20 minutes Affected components Journeys (Degraded performance) Integrations (Degraded performance)
- investigating Jul 20, 2026, 03:27 PM UTC
Status: Investigating We are still investigating the issue. Journeys and Event Streams/ Outbound Data Integrations are delayed. We will provide another update in 20 minutes. Affected components Integrations (Degraded performance) Journeys (Degraded performance)
- resolved Jul 21, 2026, 03:39 PM UTC
Status: Resolved The issue has been resolved. All impacted systems are operating normally since 11:00 AM PT Monday. Affected components Integrations (Operational) Journeys (Operational)