Dashboard and API outage

Update timeline

1. investigating Apr 09, 2026, 02:37 PM UTC

   Status: Investigating What’s happening: Customers attempting to use the dashboard and API are encountering errors. Who’s affected: All customers attempting to use the dashboard and API Current Status: We are investigating the issue and will provide an update in 10 minutes Affected components Dashboard / UI (Full outage) APIs & SDK Endpoints (Full outage)

2. identified Apr 09, 2026, 02:50 PM UTC

   Status: Identified We have identified the root cause and are working towards a resolution. We will provide another update in 10 minutes. Affected components Dashboard / UI (Full outage) APIs & SDK Endpoints (Full outage)

3. monitoring Apr 09, 2026, 02:54 PM UTC

   Status: Monitoring We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 10 minutes. Affected components Dashboard / UI (Full outage) APIs & SDK Endpoints (Full outage)

4. resolved Apr 09, 2026, 03:04 PM UTC

   Status: Resolved The issue has been resolved. All impacted systems are now operating normally. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)