OneSignal incident

Database incident - impacting app IDs starting with e

Minor Resolved View vendor source →

OneSignal experienced a minor incident on September 30, 2026 affecting APIs & SDK Endpoints and Dashboard / UI, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 08:48 AM UTC
Resolved
Sep 30, 2026, 09:12 AM UTC
Duration
24m
Detected by Pingoru
Sep 30, 2026, 08:48 AM UTC

Affected components

APIs & SDK EndpointsDashboard / UI

Update timeline

  1. investigating Sep 30, 2026, 08:48 AM UTC

    Status: Investigating We're investigating the incident Affected components Dashboard / UI (Degraded performance) APIs & SDK Endpoints (Degraded performance)

  2. monitoring Sep 30, 2026, 09:07 AM UTC

    Status: Monitoring We've identified the problem and applied a fix. Traffic is being restored. Affected components Dashboard / UI (Degraded performance) APIs & SDK Endpoints (Degraded performance)

  3. resolved Sep 30, 2026, 09:12 AM UTC

    Status: Resolved We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal. Affected components Dashboard / UI (Operational) APIs & SDK Endpoints (Operational)